Summary
Overview
Work History
Education
Skills
Certification
Closing Statement
Timeline
Generic
Erin Houk

Erin Houk

Norwich,CT

Summary

Dynamic server dedicated to exceeding guest expectations through active listening and effective communication. Skilled in managing high-volume dining experiences while resolving issues promptly and collaborating with team members to deliver exceptional events. Proven ability to upsell menu items, contributing to increased sales and enhanced customer satisfaction.

Overview

1
1
Certification

Work History

Server

Various Restaurants
  • Delivered exceptional customer service in fast-paced dining environments.
  • Cultivated guest rapport through active listening and proactive issue resolution.
  • Upsold menu items and promoted daily specials, enhancing sales opportunities.
  • Coordinated large parties and corporate events for seamless service delivery.
  • Maintained strong relationships with regular customers to foster loyalty.
  • Prioritized tasks effectively during busy shifts to maintain smooth operations.
  • Handled cash and digital payments, including order processing and splitting checks.

Program Manager

  • Led large-scale projects and programs to ensure alignment with organizational goals
  • Managed operational support for national billion-dollar clients to enhance service delivery and client satisfaction
  • Oversaw multimillion-dollar contracts with 100+ suppliers to maintain service quality and compliance

Education

Therapeutic Rec/Gerontology

Slippery Rock University

English Lit. and Education

Old Dominion University

Pharmacy Tech

Three Rivers Community College

Skills

  • Customer service
  • Menu knowledge
  • Customer engagement
  • Cash handling
  • Issue resolution
  • Event management
  • Task prioritization
  • Project management
  • Contract negotiation

Certification

Master of Culinary Coordination

Closing Statement

I'm eager to bring my passion and expertise to your outstanding establishment. Let's create unforgettable moments for your guests.

Timeline

Program Manager

Server

Various Restaurants

Therapeutic Rec/Gerontology

Slippery Rock University

English Lit. and Education

Old Dominion University

Pharmacy Tech

Three Rivers Community College
Erin Houk