Erin Hughes
Corona,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Determined to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Newport Healthcare
01.2022 - Current
- Provide exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Selected to be apart of the Field Advisory Board to collaborate with the Associate Vice President, Vice President, and Chief Growth Officer to develop and implement strategies to improve admissions process.
- Facilitated training sessions for admissions staff, elevating team performance and enhancing applicant experience.
- Improved the scheduling process, resulting in a smoother experience for both clients and staff, and increasing successful admissions by 4%
- Created a training guide for new hires and admissions team to reference.
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
- Accomplished and received recognition for having the highest conversion rate in the department, exceeding targets by over 3%, and achieving an overall year-to-date conversion rate increase of 7%
- Developed and implemented client success initiatives to recognize and encourage achievement.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Reviewed clinical records and screenings to verify client eligibility and compliance with admissions criteria.
- Entrusted to handle complex cases and resolve conflicts by demonstrating empathy and compassion when finding solutions for clients.
- Acquired the responsibility to oversee Kaiser Census
Recruiting Coordinator
Verys
08.2020 - 12.2021
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Developed lists of qualified candidates for corporate hiring managers.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Maintained filing system of current, prospective and future positions.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Facilitated new employee orientations to foster positive team attitude.
- Operated and maintained applicant tracking and candidate management systems.
Leasing Agent
Artisan At Main Street Metro Apartments
12.2020 - 04.2021
- Performed background checks on over 100 apartment applicants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Invited prospects to fill out application upon completion of property tour.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Kept meticulous records of correspondence between management and tenants.
Manager of Operations
Sky Zone Trampoline Park
08.2015 - 03.2020
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with employees and customers to build connections and nurture relationships.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Helped build and review master service agreements for work eligibility.
- Familiar with COVID-19 sanitation regulations
Internship Student
CrossFit
01.2019 - 05.2019
- Delivered clerical support by handling range of routine and special requirements.
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Assisted with memberships, billing, and implemented a new office organization program
- Assisted with planning daily workout program
- Supported and encouraged members to meet and exceed their goal
Internship Student
Sports Specific Rehab
04.2018 - 01.2019
- Answered incoming telephone calls, took down messages and provided information.
- Scheduled appointments
- Greeted and checked in patients
- Familiar with HIPPA regulations
- Insurance verification
- Cleaned/sanitized and organized the facility
- Preformed Ultrasound, Theragun, stretches, Game Ready, ice and heat packs
- Assisted Physical Therapist with patients
Education
Bachelor of Science - Exercise Science
California Baptist University
Riverside, CA04.2019
Skills
- Customer Relations
- Salesforce
- Outlook
- Microsoft Office Suites
- Cloud-Based File Management
- Schedule Coordination
- Spreadsheet Tracking
- Adaptability and Flexibility
- Well-versed in insurance
- Organizational Skills
- Excellent Communication
- Records Maintenance
Accomplishments
- Maintained Deans list GPA 2016-2019
- Presented the 'Greatest Link' award; given incredible praise in experience feedback from clients and families for outstanding customer service, caring and understanding approaches, and impact on the treatment experience from the start. The chain reaction impacted on-site teams to continue to meaningful reactions and trust our clients and families have with Newport Healthcare.
- Awarded 'Salesperson of the Week'; exemplifies the power that empathy and confidence have when guiding families through the admissions process in addition to maintaining top tier year-to-date conversion rate.
Certification
CPR certified
Timeline
Admissions Coordinator
Newport Healthcare
01.2022 - Current
Leasing Agent
Artisan At Main Street Metro Apartments
12.2020 - 04.2021
Recruiting Coordinator
Verys
08.2020 - 12.2021
Internship Student
CrossFit
01.2019 - 05.2019
Internship Student
Sports Specific Rehab
04.2018 - 01.2019
Manager of Operations
Sky Zone Trampoline Park
08.2015 - 03.2020
Bachelor of Science - Exercise Science
California Baptist University
CPR certified
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