Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erin Hurley

Raleigh,NC

Summary

Outgoing professional with a background in the Cary, Durham and Morrisville market. A highly visible and friendly Assistant Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and management skills.

Overview

5
5
years of professional experience

Work History

Assistant Community Manager

Greystar
03.2022 - Current
  • Acting Manager during the Summer 2024 season while the Manager was on leave. Handled bill payments, resident issues, vendor scheduling for yearly tests and repairs. Reported to clients on biweekly calls and sent Monday reports as well as monthly and quarter end reports. Addressed bonus payments and ARIUM pricing calls as well as daily pricing approvals.
  • Complete accounting and month-end reporting in accordance with Greystar policies, including financial account statements
  • Oversee leasing professional and make sure all tasks are completed as according to schedule
  • Resolve resident issues to avoid escalation to property manager
  • Successfully collected delinquent rent and filed eviction procedures in accordance with federal, state, and local laws
  • Handled final account statements efficiently, maximizing damage collections for property.

Leasing Professional

Greystar
05.2021 - 03.2022
  • Obtained above 93% occupied apartments in the Morrisville/Cary area and being the top leasing agent with a closing percentage of 43%
  • Helped minimize resident issues and answered any questions or concerns residents or prospects had

Conference Assistant

Western Carolina University
05.2019 - 08.2019
  • Provided 24 hour customer service to ensure customer satisfaction
  • Prepared and cleaned rooms as well as assigning rooms and keys for buildings
  • Awarded Unsung Hero from Residential Living; an award granted for perseverance and team leadership during the scheduling of conferences at Western Carolina University.

Education

Bachelor of Science - Marketing

Western Carolina University
05.2021

Skills

  • Microsoft office
  • ILM
  • AIRM
  • Dayforce
  • OneSite/ Realpage
  • Client Yardi
  • Procure to Pay

Accomplishments

20 in your 20's Award - Awarded 2023

Rise Above Success Award - Awarded 2024

Timeline

Assistant Community Manager

Greystar
03.2022 - Current

Leasing Professional

Greystar
05.2021 - 03.2022

Conference Assistant

Western Carolina University
05.2019 - 08.2019

Bachelor of Science - Marketing

Western Carolina University

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Erin Hurley