Alejandrina Bustos
Denver,CO
Summary
Seasoned administrative professional with several years' of experience in high-efficiency office management within the community management industry. Demonstrated proficiency in workflow optimization, process improvements, and mastery of numerous software and system technologies. Proven record of delivering substantial cost savings across administrative operations, inventory oversight, and exceptional skill in resident relations.
Overview
15
15
years of professional experience
Work History
Assistant Community Manager
Echelon Property Group
Westminster, CO
11.2019 - Current
- Conducted personalized home tours for potential prospects
- Closely monitored and documented Delinquency, maintained delinquency under 3%
- Resolved resident complaints and issues in a professional manner
- Completed and reviewed all resident files
- Conducted annual LITCH re-examination for all residents expiring lease renewals
- Maintained customer relations with regular residents, visits, and phone calls
- Complete Monthly Reports (accounting month end, delinquency, market survey, digital marketing audit)
- Supervised and trained leasing consultants while maintaining a professional environment
Leasing Property Manager
Gibraltar Property Management LLC
Edgewater, CO
04.2015 - 08.2017
- Conducted apartment tours for potential tenants
- Collected and kept careful records of rental payments
- Monitored and documented all income, including delinquencies
- Handled & resolved customer complaints
- Managed all day-to-day activities involving tenants, subcontractors and property management
- Monitored common areas for cleanliness and safety
- Reviewed all leases and updated tenant information to keep current in housing database
- Reviewed applications and assessed household information against file history and program regulations
- Conducted annual re-examination appointments and housekeeping inspections
- Maintained tenant relations with regular tenant visits and phone calls
Bilingual Teller
Money Tree Inc
Lakewood, CO
04.2012 - 04.2015
- Helped with opening and closing times for the main branch
- Provided outstanding customer service
- Keyboard and cash handling
- Processed cash withdrawals
- Trained employees on cash drawer operation
- Reported daily averages and shortages to management
- Performed daily maintenance of the loan applicant database
Bilingual Banker /Bank Teller
TCF Bank
Denver
06.2009 - 04.2012
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
Education
Westwood College
Denver, CO01.2007
Skills
- Bilingual
- Sales
- Advertising
- Marketing
- Engines
- Microsoft Office
- Training
- Documentation
- Microsoft Excel
- Craigslist
- SOCI
- Jostle
- Public Speaking
- CRM
- Yardi
- One Site
Timeline
Assistant Community Manager
Echelon Property Group
11.2019 - Current
Leasing Property Manager
Gibraltar Property Management LLC
04.2015 - 08.2017
Bilingual Teller
Money Tree Inc
04.2012 - 04.2015
Bilingual Banker /Bank Teller
TCF Bank
06.2009 - 04.2012
Westwood College