Erin Hyatt
Burbank,CA
Summary
Motivated service industry professional with engaging personality, prepared and eager to handle additional responsibilities. Upbeat, friendly and anticipating customer needs to create a special memory. Reliable, versatile team leader offering clear, comprehensive, and supportive supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager/Server Shift Leader
Urban Press Winery
Burbank, CA
11.2021 - Current
- Applied comprehensive knowledge of wine to cultivate memorable experiences, and increase daily beverage sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained and enforced standard operating procedures.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Trained new front of house hires, in restaurant service and in wine tasting/knowledge of winemaking procedures.
Event Helper/Bartender/Balloon Artist
Violet Cactus Venue
Burbank, CA
11.2022 - Current
- Welcomed guests, guided parking and unloading, and ensured smooth, stress-free events for the hosts.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Provided exceptional customer service to all guests, anticipate needs, and quickly address concerns where needed.
- Served specialty cocktails, and oversaw setting and use of "mimosa bar".
- Created and installed large, custom balloon garlands for clients.
Hospitality/Server
Red Horse Mountain Ranch
Harrison, ID
05.2019 - 10.2022
- Collaborated with various team members to meet guests' requests.
- Organized and executed weekly check-in procedures, provided guests with information regarding resort's amenities, food procedures, and nearest emergency services during property tours.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Monitored dietary restrictions and served guests with special needs.
- Executed five-course dinners for parties of 20-50, utilizing and adhering to wine pouring and fine dining service standards.
- Adhered to professional cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
Education
Bachelor of Arts - Musical Theater/English Literature
Point Park University
Pittsburgh, PA04.2020
High School Diploma -
Edmonds Community College, Edmonds Heights K-12
Edmonds, WA05.2017
Skills
- Hospitality Management
- Knowledge of Wine
- Patron Rapport
- Food Service
- Work Area Inspections
- Conflict and Complaint Resolution
Certification
- ServSafe Certified - February 2022
- First Aid/CPR Training - May 2019
Timeline
Event Helper/Bartender/Balloon Artist
Violet Cactus Venue
11.2022 - Current
Assistant Manager/Server Shift Leader
Urban Press Winery
11.2021 - Current
Hospitality/Server
Red Horse Mountain Ranch
05.2019 - 10.2022
Bachelor of Arts - Musical Theater/English Literature
Point Park University
High School Diploma -
Edmonds Community College, Edmonds Heights K-12
- ServSafe Certified - February 2022
- First Aid/CPR Training - May 2019
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