Erin Jensen
Hawley,United States
Summary
Billing and Accounts Receivable specialist with 15+ years in healthcare revenue cycle across surgery centers and multi-site clinics. Deep expertise in end-to-end claims management-charge capture, filing, payment posting, denials/appeals-and self-pay billing, driving faster reimbursements and fewer write-offs. Proficient with Medicare, Medicaid, commercial plans, VA, IHS, RHC, workers' comp, and TPL; committed to HIPAA and payer compliance, with background in provider enrollment/credentialing. Former supervisor of 19-26 staff; recognized for training teams, optimizing workflows, and partnering with clinicians to deliver accurate, data-driven decisions.
Overview
27
27
years of professional experience
Work History
Valeda Coordinator
Bergstrom Eye and Laser Clinic
07.2025 - Current
- I do all self pay billing and claims filing. I arrange patient schedules for Valeda treatments and administer the red light therapy treatment.
Cashier
Tony’s Supervalu
11.2001 - 07.2025
- PRN Cashier
Billing and Accounts Receivable Coordinator
Northern Plains Surgery Center
07.2021 - 06.2025
- Owned full revenue cycle operations: charge capture, UB-04/HCFA-1500 submission, payment posting, adjustments, and refunds.
- Led insurance follow-up, denials management, and appeals across Medicare, Medicaid, commercial, workers’ comp, and TPL.
- Built ad hoc reports and dashboards for clinical leadership to identify trends and reduce rework/write-offs.
- Optimized workflows and trained on payer rules, authorization requirements, and EDI clearinghouse processes.
- Supported front office with point-of-service collections and patient financial counseling.
Billing Clerk
Villa Maria Nursing Home, Fargo ND
05.2023 - 10.2024
- Maintained accurate resident account statements; posted payments to resident and business accounts.
- Prepared, submitted, and tracked Medicare claims; researched and resolved claim payment issues with payers.
- Communicated with residents regarding account balances and statements with clarity and professionalism.
Insurance Specialist
MeritCare Medical Group, Fargo ND
09.2001 - 04.2023
- Processed insurance claims accurately and on time while maintaining compliance with HIPAA privacy standards.
- Performed insurance follow-up; worked with insurers, agents, and patients to resolve payment issues.
- Handled Medicaid, workers’ compensation, third-party liability (TPL), and secondary insurance billing.
- Supported office operations, including meeting minutes and general coordination.
Administrative Assistant
Sellin Brothers, Inc.
06.2019 - 06.2021
- Led reception and communications: phones, email, mail, shipping, and correspondence routing.
- Maintained supply inventories; organized records for safety gear, equipment, and personnel files.
- Dispatched snow removal crews and billed completed services; tracked trailer court lot rent and posted deposits.
- Produced the monthly newsletter and updated the company website and Facebook page.
Provider Enrollment Supervisor
Sanford Health
04.2019 - 06.2019
- Led a multisite team of 19 enrolling providers with Medicare, Medicaid, and commercial plans in compliance with regulations.
- Monitored production/quality metrics, coached performance, and delivered targeted training to close skill gaps.
- Hired, onboarded, and scheduled staff; partnered with managers to align goals and remove bottlenecks.
- Improved standard work, documentation, and turnaround times across Fargo and Sioux Falls teams.
Insurance Supervisor
Sanford Health Clinic
09.2013 - 04.2019
- Supervised 26 insurance/billing staff across Fargo, Alexandria, Bismarck, and Sioux Falls; set priorities, schedules, and performance expectations.
- Monitored production and quality; provided coaching and targeted training to elevate performance.
- Resolved escalated payer issues by partnering with billers, payers, and cross-functional teams to remove roadblocks.
- Supported managers with staffing, goal setting, and execution; led hiring, onboarding, and ongoing training.
- Oversaw complex payer programs: VA, ND Children’s Special Health, IHS, Rural Health Clinic, and Medicare/Medicare Advantage; accountable for hospital and professional claims.
Insurance Specialist Lead
Sanford Health
09.2012 - 09.2013
- Trained new hires and served as go-to resource for complex questions across Medicaid, workers’ comp, TPL, and secondary billing.
- Partnered with supervisor to design workflows, set goals, and implement process improvements.
- Processed claims and executed insurance follow-up to resolve unpaid accounts within compliance and HIPAA standards.
Insurance Specialist
Sanford Health
11.2004 - 09.2012
- Processed insurance claims accurately and on time, adhering to payer rules and HIPAA privacy standards.
- Conducted insurance follow-up and worked directly with payers, agents, and patients to resolve payment issues.
- Handled Medicaid, workers’ compensation, third-party liability (TPL), and secondary insurance claims.
- Provided administrative support, including meeting minutes and general office coordination.
Office Assistant
MeritCare Medical Group, Fargo ND
04.2001 - 08.2001
- Prepared and distributed meeting minutes for multiple departments.
- Located documentation required for claim filing.
- Accurately filed patient information and maintained records.
Nursing Assistant
Moorhead Healthcare Center
08.1999 - 12.1999
- Assisted residents with daily living activities and supported a safe, compassionate care environment.
Education
High School Diploma -
Fergus Falls Senior High
Fergus Falls MN06-1993
Medical Lab Technician - Medical Lab Technician
Fergus Falls Community COllege
Fergus Falls MnSkills
- Healthcare billing
- Effective communication
- Prioritization and scheduling
- Skilled in business software tools
- Adaptable learner
- Decision-making
- Multitasking and organization
- Customer service
Timeline
Valeda Coordinator
Bergstrom Eye and Laser Clinic
07.2025 - Current
Billing Clerk
Villa Maria Nursing Home, Fargo ND
05.2023 - 10.2024
Billing and Accounts Receivable Coordinator
Northern Plains Surgery Center
07.2021 - 06.2025
Administrative Assistant
Sellin Brothers, Inc.
06.2019 - 06.2021
Provider Enrollment Supervisor
Sanford Health
04.2019 - 06.2019
Insurance Supervisor
Sanford Health Clinic
09.2013 - 04.2019
Insurance Specialist Lead
Sanford Health
09.2012 - 09.2013
Insurance Specialist
Sanford Health
11.2004 - 09.2012
Cashier
Tony’s Supervalu
11.2001 - 07.2025
Insurance Specialist
MeritCare Medical Group, Fargo ND
09.2001 - 04.2023
Office Assistant
MeritCare Medical Group, Fargo ND
04.2001 - 08.2001
Nursing Assistant
Moorhead Healthcare Center
08.1999 - 12.1999
High School Diploma -
Fergus Falls Senior High
Medical Lab Technician - Medical Lab Technician
Fergus Falls Community COllege