JACQUELINE FORCUCCI
Florida Surgical Clinic
Apollo Beach,FL
Summary
Experienced with managing front office tasks efficiently and ensuring high levels of client satisfaction. Utilizes excellent organizational and communication skills to streamline administrative processes and support team collaboration. Track record of enhancing office operations through proactive problem-solving and effective coordination.
5
Years of experience
Work History
LEAD, FRONT OFFICE COORDINATOR, CNA
3 Months- Managed front office operations to enhance patient experience and streamline administrative tasks in a busy healthcare setting.
- Collaborated with nursing and administrative teams to streamline patient visit coordination
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Collect patient and client documents and information upon referral.
- Coordinated scheduling and communication to ensure timely appointments and maintain high service standards.
- Secured insurance and HMO authorizations through accurate coding of diagnoses and procedures.
- Verified insurance information and completed patient registration with accuracy
- Managed incoming calls, appointment requests, and message routing for clinical staff
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
DIRECTOR – OWNER/OPERATOR (INDEPENDENT CONSULTANT)
2 Years- Directed strategy and operations, resulting in business growth and increased profits as consultant/owner.
- Led teams in developing solutions that enhanced client satisfaction and operational efficiency.
- Created innovative business models that expanded market share and increased revenue.
PATIENT RELATION REP II, CNA
11 Months- Maintained accurate patient records to comply with regulations and enhance care delivery.
- Answered high-volume calls, routed messages, and resolved routine patient inquiries with professionalism.
- Leveraged patient feedback to refine service processes and foster a patient-centered environment.
- Coordinated communication channels to ensure effective care transitions and timely responses to patient concerns.
- Managed patient scheduling, cancellations, and appointment changes in a fast-paced physician office environment.
- Verified insurance coverage and collected accurate demographic information for patient records.
- Coordinated referrals, authorizations, and follow-up communication with clinical staff and outside offices.
- Updated electronic medical records with chart notes, forms, and encounter details for accuracy.
- Supported front desk workflow by checking patients in, preparing visit paperwork, and maintaining daily order.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
ASSOCIATE CLINICAL ADMINISTRATIVE COORDINATOR, CNA
11 Months- Prepared reports and managed correspondence to support clinical teams in Workers' Comp documentation.
- Coordinated workers' compensation administrative workflows, ensuring accurate case documentation and timely task completion.
- Reviewed case information for completeness, escalating discrepancies to appropriate clinical or claims teams.
- Communicated with internal teams, providers, and members to resolve routine administrative issues.
- Utilized EHR systems for efficient data entry and retrieval, enhancing workflow processes.
- Facilitated DME census management to ensure accurate tracking.
- Monitored work queues and prioritized pending items to support efficient claims processing.
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Maintained an organized system for tracking medical supplies inventory, ensuring optimal stock levels at all times.
- Maintained knowledge of standardized medical CPT and billing codes.
- Performed patient census operations, collecting data to generate a comprehensive profile of practice's performance.
- Reviewed cases to determine need for escalation.
- Provided comprehensive administrative support to department staff.
- Participated in regular team meetings discussing process improvements, leading to more effective workflows within the clinic setting.
- Ensured compliance with HIPAA regulations through diligent record keeping and strict adherence to confidentiality guidelines.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
PATIENT SERVICES REPRESENTATIVE, CNA
1 Year 10 Months- Managed patient intake and scheduling, enhancing workflow and patient satisfaction.
- Provided care and support while managing administrative tasks in high-volume environments.
- Maintained patient records and coordinated communication, ensuring seamless service delivery.
- Managed patient check-in, demographic updates, and insurance verification with accuracy and professionalism.
- Scheduled dermatology and cosmetic surgery appointments while balancing provider availability and patient needs.
- Answered incoming calls, resolved routine questions, and routed complex concerns to appropriate clinical staff.
- Processed copayments, balances, and payment arrangements following office financial policies.
- Maintained electronic health records, ensuring complete documentation and HIPAA-compliant patient information handling.
- Coordinated referrals, authorizations, and follow-up visits to support uninterrupted patient care.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with CPT codes Tasks.
Education
Bachelor of Science - Business Management
Certificate of Technical Studies - Certified Nursing Assistant
Certificate of Technical Studies - Medical Administrative Specialist
High School Diploma
Skills
EHR Management
Electronic Health Records
Patient relations
Record management
Document management
Data management
Insurance checks
Healthcare Billing
Account reconciliation
Documentation and recordkeeping
Data entry
Schedule coordination
Calendar management
Appointment scheduling
Meeting scheduling
File organization
Office organization
Switchboard experience
Call routing
Appointment confirmation
Information security
Maintaining confidentiality
Patient privacy
Analysis
Analytical thinking
Collaboration
Team collaboration
Interpersonal skills
Customer service management
Phone and email etiquette
Computer
Microsoft office
Attention
PPO expert
Appointment scheduling
Time management
Office management
Record preparation
Inventory management
Scheduling
Data entry
Healthcare Billing
Account reconciliation
Business administration
Insurance Follow-up
Timeline
LEAD, FRONT OFFICE COORDINATOR, CNA
Florida Surgical Clinic
04.2026 - 07.2026
DIRECTOR – OWNER/OPERATOR (INDEPENDENT CONSULTANT)
Ryze Party
03.2024 - 03.2026
PATIENT RELATION REP II, CNA
First Physician Group
08.2023 - 07.2024
ASSOCIATE CLINICAL ADMINISTRATIVE COORDINATOR, CNA
UHG/Optum Workers' Comp (Remote)
11.2022 - 10.2023
PATIENT SERVICES REPRESENTATIVE, CNA
Riverchase Dermatology and Cosmetic Surgery
01.2021 - 11.2022
Everglades University
Bachelor of Science from Business Management
Heritage Health Institute (Fast Track)
Certificate of Technical Studies from Certified Nursing Assistant
Sarasota County Technical Institute
Certificate of Technical Studies from Medical Administrative Specialist
Venice High School
High School Diploma