ALONI TANNER
Dacula,GA
Summary
Detail-oriented health and wellness professional transitioning to clinical healthcare support with strong leadership, inventory management, and compliance expertise. Demonstrates thorough understanding of industry standards and regulatory mandates, adept at executing complex standard operating procedures with precision. Committed team player with robust program and time management skills, focused on maintaining high standards of sanitation, safety, and clinical support for optimal patient outcomes.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Wellness Coordinator/Front End Team Lead
The Joint Chiropractic
Dacula, Georgia
02.2025 - Current
- Developed wellness programs to support physical health and mental well-being.
- Helped with patient appointment scheduling to keep clinic workflow organized.
- Worked with healthcare providers to improve patient experience and care quality.
- Trained staff on wellness practices and customer engagement techniques.
- Led training sessions on stress management and work-life balance strategies to support staff.
- Managed multi-line phone system for appointment scheduling and patient inquiries.
- Maintained patient records in electronic health record systems efficiently.
- Supported communication between patients and healthcare providers to improve care coordination.
- Trained new staff on front desk procedures and office protocols regularly.
- Followed privacy regulations when handling sensitive patient information.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients for appointment confirmations and detail gathering.
- Greeted patients at front desk to create friendly atmosphere, verified insurance information, and collected copays.
- Registered patients upon arrival and reviewed intake paperwork for accuracy.
- Answered patient questions about treatments and services offered by practice.
- Managed office phone lines by checking voicemail, returning calls, and routing messages.
- Performed quality assurance checks on documentation to confirm accurate data entry.
- Processed payments, reconciled accounts receivable reports, and generated invoices.
- Answered incoming calls, addressed inquiries, and routed messages to appropriate personnel.
- Created new patient files while following organizational file maintenance policies.
- Protected confidentiality of patient information while following HIPAA compliance requirements.
- Verified patient demographics, entered data into an electronic health record system, and supported physicians.
- Led team meetings to review project goals and progress updates.
- Analyzed sales data to identify trends and support decision-making.
- Developed sales reports using advanced Excel functions and visualization tools.
- Collaborated with sales teams to gather insights and improve reporting accuracy.
- Created dashboards to monitor key performance indicators for management review.
- Developed and implemented customer retention strategies to improve satisfaction.
- Managed competing demands in fast-paced environments.
Hostess
BRUNCH APOTHECARY
Dacula, GA
01.2021 - 08.2024
- Monitored guests' needs during dining service to support a quality experience.
- Applied customer service skills to support positive dining experiences.
- Delivered courteous, efficient service to enhance overall customer satisfaction.
- Addressed customer requests promptly, ensuring effective problem-solving.
- Resolved guest complaints by escalating serious issues to the restaurant manager for timely resolution.
- Managed multiple phone lines during busy operating hours.
- Collaborated with coworkers to complete tasks efficiently.
- Followed food safety rules, health code standards, and deep-cleaning and sanitation procedures.
Tutor Mentor
GWINNETT COUNTY PUBLIC SCHOOLS
Suwannee, GA
05.2022 - 12.2022
- Coached students on academic concepts, simplifying terminology for better understanding and retention.
- Maintained a calm demeanor to foster a supportive learning environment while teaching difficult concepts.
- Participated in professional development activities like workshops and seminars to align teaching methods with current educational trends.
- Ensured compliance with school policies related to safety procedures and academic integrity standards.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to people at all times.
Customer Service Manager
BURLINGTON
Buford, GA
02.2021 - 12.2021
- - Responded to inbound customer calls, effectively resolving inquiries, complaints, and service requests.
- - Delivered strong customer service in fast-paced work settings.
- - Responded promptly to customer needs and problem resolution.
- - Oversaw customer service budgets, ensuring cost efficiency while maintaining service quality.
- - Collaborated with product development teams to enhance user experience through integration of customer feedback.
- - Balanced competing priorities to meet deadlines and support team productivity. while staying flexible and adaptable.
- - Prioritized competing demands in fast-paced environments.
- - Handled bookkeeping tasks, created invoices, and tracked accounts payable and receivable.
Education
High School Diploma -
Collins Hill High School
Suwannee05-2020
Some College (No Degree) -
Georgia State University
Atlanta, GA, USSkills
- EHR management
- Patient scheduling
- HIPAA compliance
- Patient outcome analysis
- Health promotion
- Problem solving
- Conflict resolution
- Multi-line telephone operations
- Telephone etiquette
- Attention to detail
- Team collaboration
- Communication proficiency
- Leadership skills
- Regulatory compliance
- Infection control
- Hospitality management
- Guest relations
- Customer service
- Infection control
Personal Information
Date of Birth: 2003-03-28
Graduated 1 year early with honors: Completed 14+ advanced courses in one academic year graduating with a 3.8 GPA
Languages
German, Intermediate, Georgia State University
Accomplishments
- Scholar Athlete Award: Recognized for outstanding academic performance while excelling in athletics during High School
Affiliations
- Debutante ball participation: completed formal debutante program including etiquette training, ballroom dancing, and social protocol
- Volunteer/ CHS community march
- Community Service/ 2019-2024
Certification
- Fork Lift Certified 2023
Timeline
Wellness Coordinator/Front End Team Lead
The Joint Chiropractic
02.2025 - Current
Tutor Mentor
GWINNETT COUNTY PUBLIC SCHOOLS
05.2022 - 12.2022
Customer Service Manager
BURLINGTON
02.2021 - 12.2021
Hostess
BRUNCH APOTHECARY
01.2021 - 08.2024
High School Diploma -
Collins Hill High School
Some College (No Degree) -
Georgia State University