Juliana Hewitt
Gaithersburg,MD
Summary
Accomplished administrative professional with 9 years of experience in dental offices, specializing in exceptional customer service and efficient management of administrative tasks. Expertise includes insurance verification, EHR systems, and medical records management. Demonstrated success in appointment coordination and claims processing while maintaining meticulous patient records. Strong familiarity with HIPAA guidelines enhances the ability to uphold compliance standards in a fast-paced environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front End Lead/ Insurance Coordinator
Bethesda Dental Specialists
Bethesda, USA
07.2024 - Current
- Managed all aspects of insurance coordination for a busy dental office, ensuring accurate and timely processing of claims
- Maintained detailed records of insurance information, including policy numbers, coverage limits, and pre-authorization requirements
- Collaborated with dental providers to gather necessary documentation for claim submission, such as treatment plans and x-rays
- Submitted electronic claims through various insurance portals, consistently meeting deadlines for claim submission
- Followed up on outstanding claims to resolve any issues or discrepancies in a timely manner
- Effectively communicated with patients regarding their insurance benefits and financial responsibilities
- Assisted patients in understanding their insurance coverage limitations and helped them navigate the billing process
- Responded to patient inquiries about insurance claims status or billing concerns in a professional and courteous manner
- Identified trends in denied claims and implemented corrective actions to minimize future denials
- Collaborated with dentists and hygienists during treatment planning meetings to determine appropriate codes for procedures, resulting in more accurate claim submissions
- Answered phone calls, addressed inquiries, and scheduled appointments using electronic medical records (EMR) system
- Maintained organized patient records by updating personal information, medical history, and treatment plans in the EMR system
- Coordinated with dental hygienists and dentists to optimize appointment schedules and minimize wait times for patients
- Handled financial transactions including collecting co-pays, processing insurance claims, and providing accurate billing statements to patients
- Performed general administrative tasks such as filing documents, organizing mailings, and maintaining office supplies inventory
- Trained new front desk staff on office procedures, software systems usage, customer service best practices, ensuring seamless transitions during staff changes or vacations
Insurance Coordinator
Cusumano & Stuver Dentistry of Arlington
Arlington, USA
04.2021 - 07.2024
- Open/close office
- Check patients in and out
- Collect current and past due patient balance
- Verify insurance and update plan breakdown
- Schedule patients for hygiene and treatment
- Generate and present patient treatment estimates
- Deposit Insurance and patient checks via online deposit
- Answer phone and take messages for doctors as needed
- Print doctor's reports and end of day production reports
- Other front end duties and requests as needed
Treatment Plan Coordinator
ClearChoice Dental Implant Center
06.2016 - 04.2021
- Welcome prospective patients
- Prepare patients for consultation
- Update demographics when necessary
- Schedule Surgery and follow up appointments
- Maintain Medical records
- Retrieve Medical Clearances prior to surgery
- Answer and route calls to appropriate person
- Order Supplies/ Lunch
- Help Schedule Staff Meetings
- Manage Incoming and Outgoing mail
- Assist Office manager and doctors as needed
Patient Services Coordinator
Bethesda Chevy Chase Orthopedic Associates
Bethesda, USA
08.2011 - 06.2016
- Welcome patients, families and visitors
- Check in patients
- Verify and fill in essential information in the medical record
- Enter patient demographics and insurance information into the system
- Confirm appointments and get referral information
- Make sure insurance is active and review benefits
- Notify the medical assistant when a patient is ready
- Prepare charts and encounters for each doctor
- Proficient with Allscripts PM and EHR programs
Patient Registration / Receptionist
Righttime Medical Care
Gaithersburg, USA
12.2009 - 06.2011
- Help open and get site ready for patients
- Meet and greet patients and visitors
- Make appointments by phone or walk-ins
- Use Phreesia Tablet/Software to check patients in and check insurance eligibility
- Obtain, record, and update patient billing and medical information
- Follow HIPAA guidelines to keep patient information confidential
- Check patients in/out of rooms
- Prepare Patient charts
- Fill prescriptions
- Create end of shift report
Education
High school or equivalent - business, accounting, and computer science
Montgomery College
Rockville, MD05.2010
High school or equivalent -
Richard Montgomery High School
Rockville, MD01.2007
Skills
- Insurance Verification
- Phone Etiquette
- Office Administration
- Dental Office Experience
- Personal assistant experience
- Effective Communication
- HIPAA Compliance Knowledge
- Effective Time Management
- Surgery Coordinator
- Orthodontic Patient Care
- Patient Data Management
- Accounts Receivable
- Organizational skills
- Accurate Data Entry
- Multi-Line Phone Management
- Customer Support Expertise
- Clear Communication Skills
- Proficient in Microsoft Office
- Web Applications Proficiency
- AllScripts PM and EHR System
Certification
Driver's License, 08/01/21, 08/01/28
Personal Information
- Title: Insurance Coordinator
- Work Permit: Authorized to work in the US for any employer
Timeline
Front End Lead/ Insurance Coordinator
Bethesda Dental Specialists
07.2024 - Current
Insurance Coordinator
Cusumano & Stuver Dentistry of Arlington
04.2021 - 07.2024
Treatment Plan Coordinator
ClearChoice Dental Implant Center
06.2016 - 04.2021
Patient Services Coordinator
Bethesda Chevy Chase Orthopedic Associates
08.2011 - 06.2016
Patient Registration / Receptionist
Righttime Medical Care
12.2009 - 06.2011
High school or equivalent - business, accounting, and computer science
Montgomery College
High school or equivalent -
Richard Montgomery High School