Kayla Mateo
Cape Coral,FL
Summary
Skilled beauty professional with thorough expertise in nail care, nail art, and customer service. Adept at maintaining high sanitation standards and creating personalized experiences that exceed client expectations. Strong collaborator who adapts easily to changing needs, ensuring consistent, high-quality results. Known for reliability, creativity, and exceptional attention to detail in manicures, pedicures, and nail enhancements.
Overview
2026
2026
years of professional experience
Work History
Lead Front Desk/ Insurance Coordinator
Allied Physical Therapy
12.2019 - Current
- Coordinated front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records, facilitating seamless access to information for staff and healthcare
- Managed patient inquiries, resolving issues and providing exceptional customer service.
- Addressed patient concerns regarding billing, offering solutions and support for resolution.
- Verified insurance and communicated coverage to staff and patients.
- Obtained prior authorization and precertification
Lead Cake Decorator
Yum Yum Cakes
2012 - 2016
- Designed unique cake concepts tailored to client specifications, enhancing customer satisfaction.
- Managed inventory levels to ensure availability of fresh ingredients for daily operations.
- Conducted quality control checks on finished products to maintain high standards.
- Trained new team members on cake decorating techniques and best practices.
- Coordinated with clients to understand their vision and preferences for custom cakes.
Education
Nail Technician License - Nail Technician
Institute For Medical Aesthetics And Laser
North Fort Myers, FL12.2025
Associate of Science - Culinary Baking And Pastry
Art Institute of Fort Lauderdale
Fort Lauderdale, FL06.2013
Skills
- Insurance verification
- Customer service and assistance
- Teamwork and collaboration
- Prior authorization processing
- Eligibility determination
- Multitasking
- Attention to detail
- Appointment scheduling
- Patient rapport
- Decision-making
- Critical thinking
Timeline
Lead Front Desk/ Insurance Coordinator
Allied Physical Therapy
12.2019 - Current
Lead Cake Decorator
Yum Yum Cakes
2012 - 2016
Nail Technician License - Nail Technician
Institute For Medical Aesthetics And Laser
Associate of Science - Culinary Baking And Pastry
Art Institute of Fort Lauderdale