Stephanie Jervis
Boiling Springs,South Carolina
Summary
Dynamic professional with a proven track record at Great Smiles Pediatric Dentistry, excelling in customer service and insurance verification. Adept at utilizing billing software to streamline claims processing, while fostering team collaboration to enhance patient intake efficiency. Recognized for meticulous attention to detail and effective problem-solving skills in fast-paced environments.
Overview
34
34
years of professional experience
Work History
NP Coordinator, Insurance Coordinator, Front Desk
Great Smiles Pediatric Dentistry
Asheville, NC
06.2014 - Current
- Maintained a high level of customer service while interacting with both internal staff and external customers.
- Processed patient intake information and updated medical records prior to treatment.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Utilized insurance billing software to submit claims and track their status efficiently.
- Verified patient insurance coverage and eligibility for dental services.
Administrative Assistant
Festiva Hospitality Group
Asheville, NC
06.2006 - 04.2014
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Mailroom Clerk
Daniels Graphics
Asheville, NC
01.1991 - 06.2006
- Operated postage meter machines to prepare outgoing letters and parcels for mailing.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
Education
GED -
Reynolds High School
Fairview, NC06-1990
Skills
- Customer service
- Patient intake
- Insurance verification
- Billing software
- Data entry
- Office administration
- Attention to detail
- Problem solving
- Team collaboration
Affiliations
- Mother of 3 and grandmother of 4.
- Avid reader
Custom
- I have been on several church committees over the years
- I have helped with the Special Olympics
- I have helped organize with different events with our church to help those in need
References
- Angie-current employee of Meadow Creek Dental
- Donna Stephenson-friend and fellow employee with Great Smiles
- Christy Duyck-longtime friend and fellow employee with Great Smiles
Timeline
NP Coordinator, Insurance Coordinator, Front Desk
Great Smiles Pediatric Dentistry
06.2014 - Current
Administrative Assistant
Festiva Hospitality Group
06.2006 - 04.2014
Mailroom Clerk
Daniels Graphics
01.1991 - 06.2006
GED -
Reynolds High School