Jami Stewart
Choices In Dentistry
Oak Park,IL
10
years of professional experience
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Work History
Front Desk Coordinator | Insurance Billing Special
1 Year 4 Months- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between dental staff and patients to enhance service quality.
- Resolved patient inquiries and concerns promptly, ensuring a positive experience.
- Submitted claims to insurance companies.
- Sorted mail and input claim payments into the system.
Customer Service Representative
4 Years 8 Months- Organized and maintained provider's schedule
- Managed the collection of copayments and outstanding balances
- Developed positive relationships with customers through friendly interactions.
- Checked in and out patients at front desk
Department Manager
5 Years 2 Months- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Lead and manage a team of 5 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints and issues promptly and professionally.
- Performed opening and closing duties as part of management team and handled cash management.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
Education
High School Diploma
Skills
Customer Service
Problem-Solving
Retail Management
Customer Engagement
Sales expertise
Billing/Insurance
Department leadership
Education and Training
other
Timeline
Front Desk Coordinator | Insurance Billing Special
Choices In Dentistry
04.2025 - CurrentRead More
Customer Service Representative
Dermatology associates of Lagrange
12.2021 - 2025Read More
Department Manager
Von Maur
10.2016 - 12.2021Read More
Penn Foster Career School
High School Diploma
Read More