Taylor Jones
Saint Charles,MO
Summary
Personable Front Desk Dental Receptionist skilled at facilitating patient appointments. Delivers exceptional service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Also has experience as a focused Dental Insurance Coordinator with a background in coordinating and obtaining insurance benefits, communicating policy coverage and managing patient accounts. Proficient in liaising with patients, staff and insurance providers to obtain accurate coverage.
Overview
3
3
years of professional experience
Work History
Front Desk/Insurance Coordinator
St. Louis Pediatric Dentistry
Chesterfield, MO
02.2022 - Current
- Greeted patients/parents and checked them into their appointment; verified identification and insurance information.
- Answered and managed incoming calls and emails effectively.
- Processed payments from customers including cash, and debit/credit cards.
- Received and managed incoming faxes.
- Verified patient insurance coverage and eligibility for dental services.
- Experienced in speaking to dental insurance representatives and utilizing dental insurance websites to obtain benefits.
- Communicates dental coverage to patients and staff to minimize confusion.
- Responded promptly to patient inquiries regarding insurance policy updates.
Dental Assistant
St. Louis Pediatric Dentistry
Chesterfield, MO
12.2020 - 01.2022
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Proficient in completing prophylaxis, fluoride, and sealant application.
- Prepared dental instruments and materials used by the dentist.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Education
Nitrous Oxide Certification
Chesterfield, MO03-2021
Some College (No Degree) -
St Charles Community College
City Of Saint Peters, MOSkills
- Customer service and assistance
- Scheduling appointments
- Dental insurance experience
- Insurance Verification
References
Diana Wall- Human Resources- (636) 778-2333
Timeline
Front Desk/Insurance Coordinator
St. Louis Pediatric Dentistry
02.2022 - Current
Dental Assistant
St. Louis Pediatric Dentistry
12.2020 - 01.2022
Nitrous Oxide Certification
Some College (No Degree) -
St Charles Community College
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