Leilani Cazares
San Antonio,TX
Summary
Medical front office coordinator with proven expertise in patient scheduling, insurance verification, and electronic health records management. Focused on improving patient satisfaction and streamlining operational processes. Demonstrated ability to enhance workflow efficiency and maintain high standards of patient care.
Overview
5
5
years of professional experience
Work History
Medical Front Office Coordinator
Southwest Children's center
San Antonio, Texas
07.2023 - Current
- Manage patient scheduling and appointment confirmations for a busy pediatric practice.
- Handle insurance verification and patient registration processes effectively.
- Coordinate communication between families and medical staff to enhance care delivery efficiency.
- Organize front office operations to create a welcoming environment for patients and streamline check-in processes.
- Assist with billing inquiries and resolved discrepancies to improve patient satisfaction.
- Process medical records and maintained confidentiality in compliance with regulations.
- Maintain accurate patient records in electronic health record system.
- Coordinate with other departments within the organization to ensure smooth operation of the front office activities.
- Resolve customer complaints in a timely manner while ensuring adherence to professional standards.
- Perform accurate data entry into electronic medical records system.
University Medical Center
Health Unit Coordinator
Lubbock, Texas
07.2022 - 03.2023
- Executed day-to-day duties with accuracy and efficiency to support operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Facilitated customer requests and provided answers to enhance satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Collaborated with cross-functional teams to meet shared objectives.
Beauty Advisor
Ulta Beauty
San Antonio, Texas
11.2020 - 03.2022
- Guided customers in selecting personalized beauty products to enhance their satisfaction.
- Educated customers on skincare routines and product benefits.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Welcomed customers into store or salon, fostering positive relationships to create a welcoming atmosphere.
- Collaborated with team members to ensure optimal store operations.
Education
Bachelor of Science - Human Science, Psychology, Addictive Drugs Studies
Texas Tech University
Lubbock, TX12-2022
Skills
- Patient scheduling
- Insurance verification
- EHR management
- Billing management
- Operational efficiency
- Customer communication strategies
Languages
English
Professional
Spanish
Limited
Timeline
Medical Front Office Coordinator
Southwest Children's center
07.2023 - Current
University Medical Center
Health Unit Coordinator
07.2022 - 03.2023
Beauty Advisor
Ulta Beauty
11.2020 - 03.2022
Bachelor of Science - Human Science, Psychology, Addictive Drugs Studies
Texas Tech University