Olivia Rodriguez
Morrow ,GA
Summary
Dedicated Medical Front Office Lead highly organized with over 8 years of experience in customer service, insurance verification, and bilingual (Spanish) communication committed to enhancing patient experiences.
Overview
1
1
Language
8
8
years of professional experience
Work History
Medical Front Office Lead
South Atlanta Medical Care
Riverdale , GA
11.2011 - 09.2019
- Greeted guests upon arrival, ensuring high-quality customer service throughout visits.
- Supervised front desk operations and ensured efficient patient check-ins and check-outs
- Scheduled and confirmed appointments to optimize office flow and minimize wait times.
- Maintained patient records in compliance with confidentiality and privacy regulations.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Trained new staff on office procedures and protocols
- Maintained accurate patient records using electronic health record systems.
- Updated patient files with new medical information as needed.
- Kept department clean, organized and professional.
- Managed release of information requests and identified requestors as
- patient, relation or provider.
- Retrieved patient medical records in response to requests from authorized personnel.
- Process patient co-payments, collect balances, and managed billing records
- Translated (Spanish) to patient who weren't able to communicate in English
Education
Diploma - Patient Care Technician
Fortis College
Smyrna, GA11-2011
Skills
- EHR management
- Patient scheduling
- Insurance verification
- Customer service
- Staff training
- Office administration
- Telephone etiquette
- Appointment scheduling
- Opening and closing offices
- Confidentiality compliance
- Medical terminology
- Attention to detail
- Bilingual communication
- Time management
- Payment collection
- Verbal and written communication
- Multitasking efficiency
Languages
Spanish
Professional
Timeline
Medical Front Office Lead
South Atlanta Medical Care
11.2011 - 09.2019
Diploma - Patient Care Technician
Fortis College