Erin Johnson
La Mesa,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Server/Bartender Assistant
Sammys Woodfired Pizza At Seven Mile Casino
11.2022 - Current
- Cultivated warm relationships with regular customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
TIN ROOF
02.2019 - 03.2020
- Collaborated with restaurant bar and staff
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted with large company events and parties
Barista
TIKI PORT
04.2018 - 04.2019
- Maintained safe and healthy work environment by following organization standards and sanitation regulations
- Welcomed customers by determining their coffee interests and needs while maintaining excellent customer service and satisfaction
- Contributed to a positive team environment by working well with others and strong communication
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
Server
THE BOATHOUSE RESTAURANT
01.2018 - 01.2019
- Presented restaurant menus and help customers select food and beverages
- Attended to customers upon entrance
- Prepared restaurant tables with special attention to sanitation and order
- Dealt with complaints or problems with a positive attitude
- Served food and beverages promptly with focused attention to customer needs.
- Issued bills and accepted payment
- Collaborated with restaurant bar and staff
Education
Bachelor of Arts - Environmental Studies
UNIVERSITY OF CALIFORNIA SANTA BARBARA
SANTA BARBARA, CALIFORNIA06.2015
Skills
- Food Running
- Table Setting
- Wine and Liquor Service
- Food and Beverage Upselling
- Courteous Phone Demeanor
- Conflict and Complaint Resolution
- Adaptable and Flexible
- Menu Memorization and Presentation
- Food Preparation and Safety
- Hospitality Best Practices
- Reliable and Responsible
- Warm and Friendly
- Team Player
- Relationship Building
Timeline
Server/Bartender Assistant
Sammys Woodfired Pizza At Seven Mile Casino
11.2022 - Current
Server
TIN ROOF
02.2019 - 03.2020
Barista
TIKI PORT
04.2018 - 04.2019
Server
THE BOATHOUSE RESTAURANT
01.2018 - 01.2019
Bachelor of Arts - Environmental Studies
UNIVERSITY OF CALIFORNIA SANTA BARBARA
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