Erin Johnson
Riverview
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
16
16
years of professional experience
Work History
Non Certified Medical Assitant/Surgery Scheduler
AdventHealth
Tampa, FL
04.2025 - Current
- Administered patient care and assisted with examinations to ensure comfort and safety.
- Managed medical records and documentation using electronic health record systems for accuracy.
- Educated patients on treatment plans, medications, and health maintenance strategies.
- Coordinated appointments and follow-up visits to enhance patient engagement and continuity of care.
- Assisted physicians with procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Communicated effectively with patients, ensuring clear understanding of procedure preparations and scheduling details.
- Verified insurance coverage and obtained pre-authorizations.
Supervisor
OneBlood
St. Petersburg, FL
03.2022 - 03.2025
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided ongoing training to address staff needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Facilitated effective communication between team members, other departments and outside facilities.
Team Lead Phlebotomist
OneBlood
Brandon, FL
07.2015 - 03.2022
- Obtain pints of blood from donors using a sixteen gauge needle
- Obtain plasma and red cells from an apheresis machine using a butterfly needle
- Tested hemoglobin through capillary venipuncture
- Labeled blood vials with critical information like time of collection, date and patient name.
- Interacted with patients to gather and record data prior to blood draws.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Built trust and minimized patient discomfort during phlebotomy procedures through comfort and reassurance.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Shift Manager/Key Holder
Aldi Foods
Brandon, FL
05.2013 - 07.2015
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained store and maintained appearance.
- Operated cash register.
- Responded to safety and loss prevention incidents.
- Signed for incoming shipments in manager's absence.
- Evaluated transactions for suspected fraud.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Assistant Store Manager
Burger King
Riverview, FL
04.2010 - 08.2013
- Assisted personnel with duties and tasks during high-volume periods.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised staff preparing and serving over 50 meals per day.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Education
High School Diploma -
East Bay High School
Gibsonton, FL05-2012
Skills
- Data Entry
- Sanitation and Sterilization
- Drawing Blood
- Proper Storage Procedures
- Biohazard Policy Compliance
- Donor Screening
- Staff Phlebotomy Training
- Hemoglobin Testing
- Decision Making
- Documentation and Recordkeeping
- Patient Relations
- Problem-Solving
- Strategic Planning
- Staff Management
- Complex Problem-Solving
- Staff Discipline
- Schedule Development
- Employee Performance Reviews
Education and Training
other
Timeline
Non Certified Medical Assitant/Surgery Scheduler
AdventHealth
04.2025 - Current
Supervisor
OneBlood
03.2022 - 03.2025
Team Lead Phlebotomist
OneBlood
07.2015 - 03.2022
Shift Manager/Key Holder
Aldi Foods
05.2013 - 07.2015
Assistant Store Manager
Burger King
04.2010 - 08.2013
High School Diploma -
East Bay High School