LAIBA KHAN
PFLUGERVILLE,UNITED STATES
Summary
Medical receptionist and surgery scheduler with a foundation in patient care and administrative efficiency, backed by almost 3 years of experience in pharmacy and medical settings. Knowledge in inventory management, workflow optimization, and insurance billing, ensuring smooth operations and enhanced patient satisfaction. Experienced in health care with proper medical terminology, scheduling patients with appropriate doctors at appropriate times to ensure check in goes as smoothly as possible for the patient to have the best experience in their clinic. Managing medical records and surgery benefits to ensure surgeries get scheduled appropriately with the surgeons block time at hospital.
Overview
4
4
years of professional experience
Work History
Medical Receptionist/Surgery Scheduler
Pflugerville Obgyn
Pflugerville, Texas
05.2024 - Current
- Manage patient scheduling, maintain accurate patient records, and handle billing inquiries
- Making check-in procedures go as smoothly, enhancing patient experience
- Greet patients warmly, address concerns, and provide clear information about procedures
- Offer a welcoming environment, boosting patient satisfaction
- Heavy call center clinic with multiple scheduling experience according to doctors appropriate schedule template
- Chart prepping for patients with appointment to ensure all data in chart is accurate such as insurance, correct provider, scheduled correctly per the doctors schedule
- Knowledge of medical terminology
- Ensured that all required documents were obtained prior to scheduled procedures.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Managed patient check-in and check-out procedures and processed payments.
Barista
Summer Moon
Austin
11.2022 - 05.2024
- Led customer service operations in a high-demand setting
- Upheld workspace cleanliness and organization standards
- Worked collaboratively with team to satisfy customer requirements
- Boosted customer satisfaction through efficient service
- Provided training and support to new staff, fostering a cooperative team environment
Pharmacy Technician
CVS Pharmacy
06.2021 - 11.2022
- Managed medication inventory at CVS Pharmacy
- Work with pharmacists to fill prescriptions accurately
- Implemented innovative strategies to improve customer service
- Know basic medical terminology
- Billings with multiple insurances and handling rejects
- Team efficiency
- Optimized pharmacy workflow, enhancing team productivity and service speed
Education
ASSOCIATE'S - HEALTH SCIENCE
Austin Community College District
Austin01.2025
Skills
- Inventory Management
- Team Collaboration
- Insurance Billing
- Workflow Optimization
- Medical Terminology
- Medication Dispensing
- Workspace Organization
- Pharmacy Operations
- Pharmaceutical Knowledge
- Patient Care
- Medication Safety
- Customer Service
- Inventory Control
- Healthcare Regulations
- Data Analysis
- Problem Solving
- Communication Skills
- Data Entry
- Multitasking
- Chart prepping
- Critical Thinking
- Scheduling appointments
- Medical charting
- Medical office procedures
- Patient registration
- HIPAA compliance
- Medical records management
Timeline
Medical Receptionist/Surgery Scheduler
Pflugerville Obgyn
05.2024 - Current
Barista
Summer Moon
11.2022 - 05.2024
Pharmacy Technician
CVS Pharmacy
06.2021 - 11.2022
ASSOCIATE'S - HEALTH SCIENCE
Austin Community College District