Erin Jozwiak
San Clemente,CA
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable and memorable experiences. Dependable Staff with successfully providing fast, high-quality customer service to guests in unique settings.
Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for visiting customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server/Open & Closing Duties.
Golden Spoon Yogurt Shop
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Kitchen Assistant to Kitchen Manager
Yosemite Sierra Summer Camp
05.2022 - 08.2023
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided backup support to other staff members during busy periods or staff shortages.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Received positive feedback from customers on meal presentation and taste, contributing to repeat business.
- Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
Education
Associate of Arts - Fine Arts Program & Writing And Publishing
Saddleback Community College
Mission Viejo, CA05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- High-volume dining
- Performance Improvement
- Relationship Management
- Order Management
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
Timeline
Server/Open & Closing Duties.
Golden Spoon Yogurt Shop
09.2022 - Current
Kitchen Assistant to Kitchen Manager
Yosemite Sierra Summer Camp
05.2022 - 08.2023
Associate of Arts - Fine Arts Program & Writing And Publishing
Saddleback Community College
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