Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erin Kennedy

Philadelphia,PA

Summary

Motivated with an engaging personality and flexible approach with over twenty years in the restaurant industry. Expert at problem solving, time management, organization and creating and maintaining relationships to increase revenue. Thrives in team environments.

Overview

13
13
years of professional experience

Work History

Server Shift Leader

Terrain Cafe, Urban Outfitters
Devon, PA
04.2019 - Current
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

General Manager and Buyer

Retrospect Vintage, Goodwill Industries
Philadelphia, PA
01.2016 - 01.2019
  • Communicated with head buyer regarding inventory.
  • Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
  • Led procurement team by training staff and overseeing purchasing decisions.
  • Forecasted purchasing trends and improved merchandising strategies by completing store clean outs and flips.
  • Drove productivity, profitability, and daily store operations.
  • Create a solid and proficient team through hiring process.
  • Increased yearly sales goals over 25% each year.
  • Created and Managed social media campaigns to increase both online and brick and mortar sales.


Catering and Events Manager

Sabrina's Cafe
Philadephia, PA
01.2015 - 01.2016
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Fostered relationships with regular client base ensuring multiple repeat orders and high value marketing via word of mouth and social media outlets.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.

Server

Sabrina's Cafe
Philadelphia, PA
04.2009 - 01.2015
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served over 1,500 brunch guests weekly.
  • Solely responsible for maintaining 7-10 table sections.

Education

Bachelor of Arts - Strategic-Organization Communication

Temple University
Philadelphia, PA
08.2014

Skills

  • High Volume Dining
  • Specials Promotion and Upselling
  • Team Player
  • Customer Service and Rapport
  • Ordering and Inventory
  • Creating and Implementing Events
  • Scheduling
  • Social Media Marketing and Public Relations
  • Extensive Food and Beverage Knowledge

References

Molly Gronbeck- - 301-502-6341

Courtney Peoples-Turner- - Assistant Manager Terrain Cafe- 484-547-5480

Brooks McKinely- 215-992-2016

Timeline

Server Shift Leader

Terrain Cafe, Urban Outfitters
04.2019 - Current

General Manager and Buyer

Retrospect Vintage, Goodwill Industries
01.2016 - 01.2019

Catering and Events Manager

Sabrina's Cafe
01.2015 - 01.2016

Server

Sabrina's Cafe
04.2009 - 01.2015

Bachelor of Arts - Strategic-Organization Communication

Temple University

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Erin Kennedy