Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Kern

Camas

Summary

Dynamic hospitality professional with proven leadership at The Hammond, excelling in customer service and team management. Achieved the highest wine bottle sales for seven consecutive months, showcasing strong decision-making and communication skills. Expertise in POS systems and a commitment to maintaining health and safety standards enhance operational efficiency.

Overview

13
13
years of professional experience

Work History

Manager/Server/Bartender

The Hammond
04.2022 - Current
  • Managing the front of house floor to set our team and guest up for the nights success.
  • Ensured compliance with health and safety regulations.
  • Balancing of the stores safe,till, and bank deposits.
  • Experience with POS systems.
  • Strong costumer service and communication skills.
  • Knowledge of beverages( cocktails,beer,wine, and spirits).
  • Great time management and multitasking abilities.
  • Highest wine bottle sales the last 7 months and top 3 in overall sales in the last year.

Bartender/server

Nuestra Mesa
05.2020 - 05.2022
  • Crafted and served a diverse range of beverages, ensuring high-quality standards and customer satisfaction.
  • Trained new staff on cocktail preparation techniques and bar operations to enhance team efficiency.
  • Maintained cleanliness and organization of the bar area, complying with health and safety regulations.
  • Assisted in managing inventory levels, including ordering supplies to minimize shortages or wastage.

Server

Red Robin
03.2017 - 05.2020
  • Delivered exceptional customer service by efficiently managing orders and ensuring timely food delivery.
  • Collaborated with kitchen staff to maintain accurate communication regarding special requests and order modifications.
  • Trained new staff on menu knowledge, service techniques, and restaurant protocols to enhance team performance.
  • Monitored dining area cleanliness and organization, adhering to health and safety standards consistently.

Host/Server

Tailgaters Sports Bar And Grille
05.2012 - 10.2016
  • Welcomed guests, ensuring a friendly and inviting atmosphere upon arrival.
  • Managed reservations and waitlists, optimizing seating arrangements for efficiency.
  • Coordinated with kitchen staff to communicate guest needs and special requests.
  • Trained new hosts on procedures, enhancing team performance and guest experience.
  • Accuracy in taking orders and serving food and drinks.
  • Observing costumer preferences and feedback.

Education

Bradshaw Mountain Highschool
Prescott Valley, AZ
05-2015

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication

Timeline

Manager/Server/Bartender

The Hammond
04.2022 - Current

Bartender/server

Nuestra Mesa
05.2020 - 05.2022

Server

Red Robin
03.2017 - 05.2020

Host/Server

Tailgaters Sports Bar And Grille
05.2012 - 10.2016

Bradshaw Mountain Highschool

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