Erin Kowalewski
Cohoes,NY
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
22
22
years of professional experience
1997
1997
years of post-secondary education
Work History
Assistant Manager
Windham Mountain Resort
Windham, New York
11.2008 - 04.2015
- Supervised daily operations of guest services and hospitality teams.
- Coordinated staff schedules to ensure optimal coverage during peak seasons.
- Managed inventory and ordering of supplies for resort amenities and activities.
- Trained new employees on customer service standards and operational procedures.
- Implemented safety protocols to enhance guest experience and employee well-being.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Assistant Manager
Glen Falls House Catskill Vacation Resort
Round Top, New York
04.1993 - 11.2014
- Supervised daily operations of resort activities and guest services.
- Coordinated staff schedules to ensure proper coverage and service quality.
- Assisted in managing guest reservations and check-in processes efficiently.
Reservationist
Hunter Mountain
Hunter
11.2004 - 03.2008
- Managed customer reservations and inquiries efficiently.
- Assisted guests with booking modifications and cancellations.
- Coordinated with ski instructors to schedule lessons for clients.
Education
Bethlem High School
Delmar, NYSkills
- Staff scheduling
- Inventory management
- Customer service
- Operational supervision
Timeline
Assistant Manager
Windham Mountain Resort
11.2008 - 04.2015
Reservationist
Hunter Mountain
11.2004 - 03.2008
Assistant Manager
Glen Falls House Catskill Vacation Resort
04.1993 - 11.2014
Bethlem High School