Ashley Ayala
Dallas,TX
Summary
Detail-oriented Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
2013
2013
years of post-secondary education
Work History
Assistant Manager
DDs Discounts
Haltom City, Texas
09.2023 - 10.2025
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management by tracking stock levels and product placement.
- Trained new employees on customer service standards and store procedures.
- Collaborated with team to ensure a clean and organized shopping environment.
- Addressed customer inquiries and resolved issues efficiently and professionally.
- Implemented visual merchandising strategies to enhance product displays.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Manager
Shell Gas Station
Lake Worth, Texas
06.2020 - 05.2023
- Supervised daily operations and ensured compliance with safety regulations.
- Managed staff scheduling and training to optimize team performance.
- Coordinated inventory management and replenishment of fuel and convenience items.
- Developed customer service strategies to enhance guest satisfaction experience.
- Implemented cash handling procedures and monitored financial transactions.
- Conducted regular inspections of equipment and facility maintenance needs.
- Collaborated with vendors for timely delivery of products and services.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with industry regulations and company policies.
Housekeeper
Super 8 Hotel
Alvarado, Texas
02.2019 - 03.2020
- Cleaned guest rooms and common areas to meet hotel standards.
- Replenished toiletries and supplies to ensure guest satisfaction.
- Maintained cleanliness of hallways and stairwells for safety.
- Collaborated with team members to complete daily cleaning schedules efficiently.
- Organized cleaning supplies and equipment for optimal use and accessibility.
- Assisted in training new staff on cleaning procedures and hotel policies.
- Followed safety protocols to maintain a safe working environment for all employees.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Organized closets with hangers for guests' clothing items.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Manager
SUBWAY®Restaurants
Fort Worth, Texas
06.2013 - 04.2019
- Supervised daily operations and ensured compliance with safety regulations.
- Managed staff scheduling and training to optimize team performance.
- Coordinated inventory management
- Developed customer service strategies to enhance guest satisfaction experience.
- Implemented cash handling procedures and monitored financial transactions.
- Conducted regular inspections of equipment and facility maintenance needs.
- Collaborated with vendors for timely delivery of products and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Manager
Dollar General
Fort Worth, Texas
05.2011 - 06.2013
- Supervised daily operations and ensured compliance with safety regulations.
- Managed staff scheduling and training to optimize team performance.
- Coordinated inventory management
- Developed customer service strategies to enhance guest satisfaction experience.
- Implemented cash handling procedures and monitored financial transactions.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
ICS Supervisor
Walmart
Denton, Texas
09.2010 - 08.2012
- Trained new employees on procedures and equipment usage.
- Conducted performance evaluations and provided constructive feedback.
- Managed inventory levels and coordinated supply orders as needed.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
Medical Assistant
Premier Pediatrics
Grapevine, Texas
04.2007 - 05.2008
- Assisted physicians with patient examinations and medical procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Prepared and maintained medical records for accurate documentation.
- Administered vaccinations and medications as directed by healthcare providers.
- Coordinated laboratory tests and managed specimen collection processes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
Education
Lewisville Training Center
Lewisville, TXMa - Medical Assistance
ATI Career Training Center
North Richland Hills, TX 04.2006 - 04.2007
Skills
- Inventory management
- Visual merchandising
- Staff scheduling
- Customer service
- Cash handling
- Team building
- Conflict resolution
- Staff training
- Effective communication
- Time management
- Employee scheduling
- Money handling
- Closing oversight
- Workload management
- Staff training and development
- Task delegation
- Schedule oversight
- Team motivation techniques
- Employee performance evaluations
- Staff supervision
- Employee engagement
- Cost reduction
- Retail operations
- Staff management
- Goal setting
- Sales monitoring
- Verbal and written communication
- Reporting and documenting
- Retail operations management
- Coaching and mentoring
- Recruitment and hiring
- Employee performance evaluation
- Recruiting and interviewing
- Sales reporting
- Multitasking and organization
Timeline
Assistant Manager
DDs Discounts
09.2023 - 10.2025
Manager
Shell Gas Station
06.2020 - 05.2023
Housekeeper
Super 8 Hotel
02.2019 - 03.2020
Manager
SUBWAY®Restaurants
06.2013 - 04.2019
Manager
Dollar General
05.2011 - 06.2013
ICS Supervisor
Walmart
09.2010 - 08.2012
Medical Assistant
Premier Pediatrics
04.2007 - 05.2008
Ma - Medical Assistance
ATI Career Training Center
04.2006 - 04.2007
Lewisville Training Center