Erin Kraft
Ocean Springs,MS
Overview
18
18
years of professional experience
Work History
Retail District Manager
Sunray Companies
01.2024 - Current
- Established a culture of continuous improvement, encouraging innovation and growth within the district.
- Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
- Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
General Manager
Sunray Companies
05.2021 - 01.2024
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of young professionals, fostering a positive work environment , high employee satisfaction, and very little turnover.
- Developed and implemented strategies to increase sales, profitability, and metrics.
- Cultivated strong relationships with customers, and employees, to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Awarded general manager of the year in 2022
Special Education Teacher
Biloxi Public School District
08.2015 - 05.2021
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Facilitated functional life skills development in students with special needs through explicit instruction and repetition to entrench skills.
- Came up with interesting and interactive learning methods tailored to help students with individual needs.
- Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
Varsity Cheerleading Coach
Biloxi Public Schools
08.2015 - 05.2021
- Communicated with staff members and students regarding routine design, props or equipment needed, music selection and announcement needs in advance of performances.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Readied cheerleaders for challenging event and games with demanding schedule of practices.
- Maintained condition of mats, trampolines, uniforms, pom-poms and other team equipment, cleaning, repairing or replacing as necessary to uphold standards of safety and cleanliness.
- Put together arrangements for team travel, documented expenses and submitted reports.
- Lead the team to multiple state championships and national competitions.
Key Holder
Palm Beach Tan
08.2012 - 12.2015
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Built trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Answered incoming telephone calls to provide store, products and services information.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Won employee of the year in 2014 for Sunray Companies
Preschool Teacher
A Beary Special Place
01.2007 - 08.2013
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Taught children foundational skills such as colors, shapes and letters.
- Developed professional relationships with parents, teachers, directors and children.
Sales Associate
Buckle
01.2008 - 01.2009
- Buckle, Edgewater Mall, Biloxi.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Offered product and service consultations and employed upselling techniques.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
- Facilitated timely product launches and delivered exceptional customer service.
Education
Bachelor of Arts For Teaching - Special Education
University of Southern Mississippi
Hattiesburg, MS05.2015
High School Diploma -
Biloxi High School
Biloxi, MS05.2010
Skills
- Project Management
- Communication
- Team management
- Training & Development
- Supervision
- Problem resolution
- Relationship and culture building
- Team building
- Verbal/written communication
- Team player mentality
Timeline
Retail District Manager
Sunray Companies
01.2024 - Current
General Manager
Sunray Companies
05.2021 - 01.2024
Special Education Teacher
Biloxi Public School District
08.2015 - 05.2021
Varsity Cheerleading Coach
Biloxi Public Schools
08.2015 - 05.2021
Key Holder
Palm Beach Tan
08.2012 - 12.2015
Sales Associate
Buckle
01.2008 - 01.2009
Preschool Teacher
A Beary Special Place
01.2007 - 08.2013
High School Diploma -
Biloxi High School
Bachelor of Arts For Teaching - Special Education
University of Southern Mississippi
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