Erin LaForce
Lakeland,FL
Summary
Experienced Pharmacy Scheduling Coordinator specializing in employee scheduling and payroll administration. Enhanced operational efficiency and effectively resolved conflicts. Excelled in maintaining optimal staffing levels while facilitating collaborative scheduling solutions.
Overview
17
17
years of professional experience
Work History
Pharmacy Scheduling Coordinator
Publix Supermarkets
Lakeland, FL
01.2025 - Current
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Tracked staffing availability and leave requests in scheduling systems
- Supported Publix managers with daily roster adjustments and coverage planning
- Provided support in resolving scheduling conflicts between employees.
- Supported associate schedules for Publix pharmacy departments and coverage needs.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Responded promptly to all associate inquiries regarding availability or schedule changes.
- Reviewed timekeeping records for Publix payroll and attendance accuracy.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Gathered employee and staff data to develop monthly work schedules.
- Relayed shift changes to associates and supervisors.
- Developed a backup plan for critical positions to ensure uninterrupted service.
Retention Specialist
Charter Communications
11.2019 - 12.2024
- In this role, Consulted with customers to identify effective strategies and areas for improvement regarding their products and services. Managed 30-40 inbound calls daily, resolving customer issues and ensuring account satisfaction. Documented detailed account notes to facilitate seamless future interactions for customers.
- Managed save calls by employing empathy and active listening to address customer concerns.
- Reviewed customer billing statements to retain broadband, video, and voice customers.
- Reviewed customer service issues and offered Charter Communications plan options.
Resident Care Aide
Brookdale Senior Living Solutions
02.2017 - 11.2019
- Assisted Brookdale residents with bathing, dressing, grooming, and daily personal care.
- Supported residents' well-being through assistance with personal care, including showers, dressing, and medication management.
- Monitored resident wellbeing and reported changes to nursing staff promptly.
- Supported Brookdale senior living care plans during morning and evening routines.
Sales Associate
Bealls Florida
04.2016 - 02.2017
- Managed customer service, purchases, and credit card applications, ensuring a smooth transaction process. Organized and maintained department cleanliness while resolving customer concerns with tailored solutions.
- Processed purchases accurately using point-of-sale registers and cash handling.
- Assisted customers with product selection and store questions at Bealls Florida.
- Replenished merchandise from stockroom to sales floor displays.
Consultation Agent
Best Buy Geek Squad
01.2010 - 03.2015
- Guided clients through Geek Squad consultations for device troubleshooting and repair intake
- Collaborated with clients to address technological concerns and provide tailored solutions. Advised clients on maximizing technology capabilities and guided proper usage of computers, tablets, and phones.
- Explained repair options, protection plans, and service policies to clients
- Managed scheduling of service appointments using Best Buy consultation systems using Best Buy consultation systems and store calendars
Education
High school diploma -
Penn Foster
05-2024
McKeel Academy of Technology
03-2006
Associates degree - Human Resources Management
Polk State College
Lakeland, FL10-2026
Skills
- Employee scheduling
- Schedule coordination
- Timesheet management
- Payroll administration
- Timekeeping records
- HR compliance
- Documentation and reporting
- Microsoft Excel
- Pharmacy customer support
- Staffing assignments
- Schedule management
- Confidentiality requirements
- Staff coordination
- Calendar coordination
- Attention to detail
- Office administration
- Administrative duties
- Deadline oriented
- Phone inquiries
- Cross-functional coordination
- Conflict resolution
- Problem-solving
- Benefit eligibility management
- Communication skills
- Cross-functional coordination
Personal Information
Title: Pharmacy Scheduling Coordinator
Timeline
Pharmacy Scheduling Coordinator
Publix Supermarkets
01.2025 - Current
Retention Specialist
Charter Communications
11.2019 - 12.2024
Resident Care Aide
Brookdale Senior Living Solutions
02.2017 - 11.2019
Sales Associate
Bealls Florida
04.2016 - 02.2017
Consultation Agent
Best Buy Geek Squad
01.2010 - 03.2015
High school diploma -
Penn Foster
McKeel Academy of Technology
Associates degree - Human Resources Management
Polk State College