Erin Latsha
Hot Springs,AR
Overview
28
28
years of professional experience
Work History
Owner
Arego’s Guns
Hot Springs, AR
05.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
Billing Manager
Arc Arkansas
Little Rock, AR
10.1996 - 09.2018
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Conducted performance reviews and implemented improvement plans.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Provided ongoing professional development opportunities for staff members through workshops, seminars, and mentoring programs.
Education
No Degree - English
University of Arkansas At Little Rock
Little Rock, ARNo Degree - Criminal Justice
University of Arkansas At Little Rock
Little Rock, ARSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Client Service
- Strategic Planning
- Staff Management
- Marketing
- Staff hiring
- Sales Leadership
- Product branding
- Sales management
- Regulatory Compliance
- Human Resources
- Customer Service
- Team Leadership
- Effective leader
- Inventory Control
- Inventory Management
- Inventory Tracking and Management
- Purchasing and planning
- Desktops, Laptops, and Mobile Devices
- Employee Relations
- Employee Scheduling
- Staff training/development
- Hiring and Onboarding
- Staff Scheduling
- Direct Sales
- Delegation
Timeline
Owner
Arego’s Guns
05.2015 - Current
Billing Manager
Arc Arkansas
10.1996 - 09.2018
No Degree - English
University of Arkansas At Little Rock
No Degree - Criminal Justice
University of Arkansas At Little Rock