Erin Lenker
Hummelstown,PA
Summary
Results-drive professional with exceptional customer service skills. Proven ability to manage multiple tasks and resolve issues promptly, ensuring high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Driver
DoorDash
Harrisburg, PA
01.2023 - Current
- Delivered food efficiently while adhering to strict timelines and customer expectations.
- Navigated routes utilizing GPS technologies to optimize delivery efficiency and minimize delays.
- Maintained vehicle cleanliness and safety standards to ensure compliance with company policies.
- Communicated effectively with customers, addressing inquiries and resolving issues promptly.
Owner/Operator
Ebay
Hummelstown, PA
03.2020 - Current
- Managed inventory levels to ensure product availability and timely fulfillment.
- Developed effective marketing strategies to enhance online visibility and sales performance.
- Oversaw customer service operations, resolving issues promptly to maintain high satisfaction rates.
- Analyzed market trends to adjust pricing strategies and optimize profitability.
Personal Caregiver
Private Employer
Hummelstown, PA
02.2024 - 02.2026
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications according to prescribed schedules, maintaining accuracy in dosages.
- Developed personalized care plans in collaboration with clients and families, enhancing overall well-being.
- Monitored client health conditions, promptly reporting changes to relevant parties for timely intervention.
Customer Service/Cashier/Sales
Hershey Farm Market
Hershey, PA
06.2020 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Seasonal employment
Personal Vehicle Delivery Driver
UPS
Middletown, PA
11.2022 - 01.2023
- Delivered packages promptly while adhering to safety regulations and company policies.
- Navigated diverse routes efficiently using GPS technology and route optimization tools.
- Maintained accurate records of deliveries and pickups, ensuring compliance with tracking procedures.
- Seasonal Employment
Server
Soda Jerk
Hummelstown, PA
10.2018 - 03.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders using point-of-sale system efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Ended because of Covid
Education
Medical Billing And Coding - Medical Billing And Coding
Penn Foster
Online10-2025
Bachelor of Science - Criminal Justice
Penn State University
Middletown, PA05-2003
Skills
- Time management
- Customer service
- Clean driving record
- Medical and Dental Claim experience
- Problem-solving
- Customer complaint resolution
- Data entry proficiency
- Multitasking and organization
Timeline
Personal Caregiver
Private Employer
02.2024 - 02.2026
Driver
DoorDash
01.2023 - Current
Personal Vehicle Delivery Driver
UPS
11.2022 - 01.2023
Customer Service/Cashier/Sales
Hershey Farm Market
06.2020 - 10.2023
Owner/Operator
Ebay
03.2020 - Current
Server
Soda Jerk
10.2018 - 03.2020
Medical Billing And Coding - Medical Billing And Coding
Penn Foster
Bachelor of Science - Criminal Justice
Penn State University