Erin Lennon
Summary
- Proven Manager at Hogan Company (McDonalds Corp) with a track record of enhancing team performance and customer satisfaction. Experience in cash handling and staff development, Demonstrates exceptional problem-solving abilities and commitment to safety compliance, ensuring optimal operational efficiency.
- Special Pride in not call out, and being on time. Willing to come in as needed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Hogan Company (McDonalds Corp)
04.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Hospital Volunteer
Sturdy Memorial Hospital
06.2022 - 10.2022
- Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.
Crew Trainer
Hogan Company (McDonalds Corp)
07.2019 - 04.2020
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Taught new team members correct procedures for all areas of operations.
Crew Member
Hogan Company (McDonalds Corp)
08.2018 - 07.2019
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
Education
BBA - Accounting And Finance
Bristol Community College
Fall River, MA05-2029
Bachelor of Science - General Studies
Worcester State University
Worcester, MA05-2025
High School Diploma -
Norton High School
Norton, MA05-2023
Skills
- Staff development
- Cash handling
- Safety compliance
- Flexible schedule
- Punctual and reliable
- Workplace safety
- Deposit verification
- Cash drawer balancing
- Bank deposit preparation
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Hospital Volunteer
Sturdy Memorial Hospital
06.2022 - 10.2022
Manager
Hogan Company (McDonalds Corp)
04.2020 - Current
Crew Trainer
Hogan Company (McDonalds Corp)
07.2019 - 04.2020
Crew Member
Hogan Company (McDonalds Corp)
08.2018 - 07.2019
BBA - Accounting And Finance
Bristol Community College
Bachelor of Science - General Studies
Worcester State University
High School Diploma -
Norton High School
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