Erin Leu
Regions Hospital
Saint Paul,USA
10
years of professional experience
Dynamic professional with extensive experience in customer service, administrative support, and interpersonal communications. Recognized for a strong work ethic and a compassionate approach, consistently exceeding expectations to ensure efficient and effective task completion. Proven ability to foster positive relationships with clients and colleagues, enhancing team collaboration and customer satisfaction. Committed to delivering exceptional results in fast-paced environments while maintaining a focus on quality and attention to detail.
Work History
Ambulatory Radiology Coordinator
3 Years- Managed front desk operations, ensuring efficient guest check-in processes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
Administrative Assistant
2 Years 8 Months- Delivered comprehensive administrative support to optimize daily office functions.
- Managed incoming phone calls, scheduled meetings, and facilitated visitor support.
- Performed essential administrative tasks to ensure efficient office operations, including filing, typing, copying, binding, and scanning.
- Managed administrative initiatives to streamline processes and expedite work results.
- Cultivated strong communication channels with clients and colleagues through phone, email, and mail interactions.
- Coordinated team activities by fostering effective organizational practices and communication channels.
- Cultivated administrative staff capabilities through targeted information sharing and experiential growth initiatives.
- Managed equipment inventories and assessed new technologies to enhance operational efficiency.
- Facilitated information dissemination by addressing inquiries and fulfilling requests.
- Oversaw supplies inventory management by monitoring stock levels and anticipating supply needs.
- Facilitated team success by achieving related objectives as required.
Warehouse Worker
7 Months- Ensured packages were delivered to the correct section
- Kept the conveyor belt moving smoothly and helped clear up jams when needed
- Picked delivery routes and got things packed for the delivery drivers
- Completed other tasks as assigned
Travel Consultant
1 Year 1 Month- Exceeded customer service satisfaction standards by understanding and anticipating clients’ expectations.
- Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
- Asked open-ended questions to better ascertain client needs and determine the best international travel offerings.
- Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Sales Associate
2 Years 7 Months- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by 15%
- Increased customer satisfaction rating by 10%
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated customers on promotions to enhance sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Archival Assistant
7 Months- Maintained knowledge of museum topics by studying new artifacts and exhibits.
- Streamlined usage by creating organizational systems for newly digitized records and documents.
- Researched and recorded origins, provenance and historical significance of archival materials.
- Developed classification systems to facilitate public access to archived materials.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Developed, updated and maintained database of existing and potential customers in Past Perfect.
- Developed standard operating procedures and document workflows for current and future process steps.
- Determined and recommended methods to address improvement opportunities.
Education
Masters in Library Science
Bachelor of Arts - English
Skills
Strong verbal and written communication
Strong relationship-building abilities
Meticulous attention to detail
Customer engagement
Experienced with Microsoft software
Effective problem resolution
Knowledge of HIPAA standards
Knowledge of EPIC software
Adaptable and flexible
Collaboration and teamwork
Multitasking Abilities
Reliability
Languages
Spanish
Professional Working
Timeline
Ambulatory Radiology Coordinator
Regions Hospital
06.2023 - CurrentRead More
Administrative Assistant
St. Catherine University
06.2022 - 02.2025Read More
Warehouse Worker
Amazon
09.2021 - 04.2022Read More
Travel Consultant
Alorica
01.2019 - 02.2020Read More
Sales Associate
Pier 1 Imports
05.2017 - 12.2019Read More
Archival Assistant
MN Genealogical Society
10.2016 - 05.2017Read More
St. Catherine University
Bachelor of Arts from English
Read More
St. Catherine University
Masters in Library Science
Read More