Erin MacInnis
Ormond Beach,FL
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Operations Manager
The Home Depot Store
06.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain partnerships to achieve timely and accurate delivery of goods and services.
- Enhanced customer experiences by establishing clear communication channels and addressing concerns promptly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Specialty Assistant Manager
The Home Depot Store
06.2017 - 05.2019
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Assisted in recruitment efforts, conducting interviews, onboarding new hires, and providing ongoing mentorship to promote employee growth.
- Fostered a positive work environment by encouraging collaboration and open communication among team members.
- Resolved conflicts between employees diplomatically while promoting teamwork toward shared objectives.
- Analyzed sales data to identify trends and implement targeted marketing initiatives for enhanced customer engagement.
- Collaborated with upper management regularly updating them on progress towards goals and proposing solutions where needed.
- Established strong rapport with guests by delivering exceptional service experiences tailored to individual needs and preferences.
Merchandising Manager
The Home Depot Store
06.2017 - 05.2019
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
Education
High School Diploma -
Newburyport High School
Newburyport, MASkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Operations Monitoring
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
- Project Management
- Employee Motivation
- Customer Relationship Management
Additional Information
- District Captain for Operations
- Homer Fund Captain
- Team Depot Captain
- Community Captain
- Diamond Homer Award recipient
- 2 time Executive Homer Award recipient
Timeline
Operations Manager
The Home Depot Store
06.2019 - Current
Specialty Assistant Manager
The Home Depot Store
06.2017 - 05.2019
Merchandising Manager
The Home Depot Store
06.2017 - 05.2019
High School Diploma -
Newburyport High School
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