Erin Martin

• Assist residents, business owners, and contractors with utility service questions, applications, documentation, account-related inquiries, and city requirements while providing courteous and accurate customer service.
• Updated residents on utility accounts by providing accurate account information, clear payment guidance, organized follow-up, and responsive customer service, earning trust through consistent follow-through.
• Completed utility-related work orders accurately by documenting requests, verifying information, coordinating follow-up, and supporting timely service resolution.
• Supported utility-related office operations by reviewing forms, entering and maintaining customer information, organizing records, and routing requests for timely processing of customer service needs.
• Coordinated with internal departments to improve workflow efficiency, facilitate customer follow-up, ensure documentation accuracy, and maintain compliance for responsive community service.
• Maintained accurate records and confidential documents related to licenses, permits, customer interactions, and municipal services to ensure organized and efficient office operations.

Experienced in Microsoft Excel,Teams,Word,

Utilized ALEN, GEARS, and Traffic Court Manager for law enforcement operations.

• Cultivated lasting client relationships through attentive service and personalized care.
• Mentored junior cosmetologists on advanced techniques and salon best practices.
• Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
• Adhered strictly to health regulations while providing services including wearing gloves when handling chemicals or dyes.
• Participated in ongoing education to stay updated on trends and techniques.
• Responded promptly to customer inquiries via phone or email.
• Managed inventory to ensure availability of beauty products and supplies.
• Enhanced salon visibility by designing engaging displays and developing promotional materials.
• Researched new product lines and vendors to enhance quality results.
• Maintained accurate records of services rendered and products sold.
• Displayed strong communication skills when interacting with customers or other professionals.