Erin Mastromoro
Waxahachie,TX
Summary
Proactive and versatile professional with a proven track record of quickly adapting to new challenges. Adept in crisis management, scheduling, organizing and data entry proficiency. Excelled in multitasking and prioritizing under pressure, with strong problem solving abilities. Skilled in both verbal and written communication, consistently achieving project deadlines and operational goals. Looking for the opportunity to get back into the workforce after taking a leave of absence to be a stay at home mom. Strong work ethic and dedication to providing excellent service no matter what the job title is.
Overview
7
7
years of professional experience
Work History
911 Dispatcher
City Of Irving
Irving, TX
06.2019 - 09.2019
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Dispatched police officers and emergency personnel to calls for service.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Researched vehicle, wanted and missing persons information.
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Coordinated activities between multiple agencies during emergency situations.
- Provided pre-arrival instructions to callers in life threatening situations.
911 Police Dispatcher
University Of Texas At Arlington
Arlington, TX
10.2018 - 06.2019
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Maintained updated knowledge through continuing education and advanced training.
Front Office Manager/Event Planner
Spa At The Lake
Lakeway, TX
08.2015 - 06.2018
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Negotiated contracts with vendors and service providers for front office operations.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Created and optimized employee schedules for shift coverage.
- Analyzed customer feedback data to identify areas of improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Collaborated with marketing team to create promotional materials for upcoming events.
EMT
Sunstar Paramedics
Largo, FL
10.2014 - 06.2015
- Performed CPR and used defibrillator on cardiac patients.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Provided emotional support to patients and their families during medical emergencies.
- Ensured that all safety protocols were followed when responding to emergency situations.
- Loaded and transported patients from hospitals to rehab centers or other medical facilities.
- Maintained equipment and supplies necessary for providing medical services in field settings.
- Attended continuing education courses related to EMT skills development.
- Cleaned and sanitized ambulance and supplies between calls.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
- Evaluated illnesses or injuries to establish and prioritize medical procedures.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Assessed patients' conditions during transport and communicated findings to healthcare staff upon arrival at hospital.
Assistant Office Manager
Massage Envy Spa
Lutz, FL
01.2013 - 11.2014
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Responded promptly to customer inquiries via phone or email.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Managed office inventory and placed new supply orders.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Arts - Business Administration and Management
Austin Community College
Austin, TXEMT Training Certificate - Emergency Medicine
Florida Medical Training Institute
Tampa, FLSkills
- Multitasking and prioritization
- Problem-solving
- Verbal and written communication
- Data entry proficiency
- Critical thinking
- Crisis management
- Quick and accurate decision-making
- Project planning
- Operations management
- Great at scheduling and meeting deadlines
Affiliations
- Home Cook
- Dessert and Pastry Chef
- Event Planning/Hosting
- Passionate about helping and advocating for victims of domestic violence and abuse
- Personal Projects
Accomplishments
- I've completed several different training programs for both the EMS certificate as well as my license to operate as a 911 dispatcher in Texas. Both jobs required a lot of dedication and focus to achieve the necessary training required to preform the duties with the positions.
- I completed a Cosmetology program while working at Spa at the Lake to obtain my Nail technician license to further help the business and expand upon the services we were able to offer clients.
- I was given the assistant manager position at Massage Envy at a very young age due to my attention to detail and ability to lead and assist others with numerous tasks.
Timeline
911 Dispatcher
City Of Irving
06.2019 - 09.2019
911 Police Dispatcher
University Of Texas At Arlington
10.2018 - 06.2019
Front Office Manager/Event Planner
Spa At The Lake
08.2015 - 06.2018
EMT
Sunstar Paramedics
10.2014 - 06.2015
Assistant Office Manager
Massage Envy Spa
01.2013 - 11.2014
Associate of Arts - Business Administration and Management
Austin Community College
EMT Training Certificate - Emergency Medicine
Florida Medical Training Institute