Erin Mayes
Premier Heart and Vascular
WINTERHAVEN,FL
1
Certification
16
years of professional experience
Skilled in blood collection techniques and EKG administration, with a strong focus on patient comfort and safety. Experienced in working collaboratively with healthcare teams to deliver high-quality patient care and streamline operational processes.
Work History
Check Out/Front Desk Receptionist
3 Months- Greeted and directed patients, enhancing first impressions and patient experience.
- Scheduled appointments efficiently, optimizing front desk workflow and reducing wait times.
- Managed incoming calls, providing information and addressing inquiries promptly.
- Maintained patient records accurately, ensuring confidentiality and compliance with regulations.
Front Desk Receptionist/Medical Assistant
7 Years 1 Month- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between patients and medical staff to streamline workflow.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Administered patient care procedures, ensuring compliance with clinical protocols and guidelines.
- Assisted healthcare providers with examinations, maintaining patient comfort and confidentiality throughout processes.
- Monitored vital signs and reported changes to physicians, contributing to proactive patient management and care adjustments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Front Desk Receptionist
2 Years 2 Months- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
CNA/Rehab Technician
2 Years 2 Months- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted with personal hygiene, mobility, and nutrition for veterans with diverse needs.
- Monitored vital signs and reported changes to nursing staff promptly for timely interventions.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
- Implemented infection control measures, enhancing overall health safety in the facility.
- Documented patient progress accurately, ensuring compliance with regulatory requirements and quality standards.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
High School Diploma
EKG/Phlebotomy
Skills
Butterfly needle technique
Venipuncture expertise
Blood collection techniques
Capillary puncture
Specimen preparation
Patient preparation
Lead placement
Vital signs measurement
Certified EKG technician
Certification
EKG
Phlebotomy
Timeline
Check Out/Front Desk Receptionist
Premier Heart and Vascular
05.2026 - CurrentRead More
Front Desk Receptionist/Medical Assistant
Summit Medical Group
05.2015 - 06.2022Read More
Front Desk Receptionist
Greater Knox ENT
03.2013 - 05.2015Read More
CNA/Rehab Technician
Ben Atchley Veterans Home
01.2011 - 03.2013Read More
Roane State Community College
EKG/Phlebotomy
Read More
Anderson County High School
High School Diploma
Read More