Erin McCoy

• Established and maintained collaborative relationships with partnering agencies who serve children and families in Jackson County, MO.
• Assisted families to attain and maintain stability through appropriate casework, home management and referral for more skilled counseling treatment
• Interacted with law enforcement and juvenile officers, other public officials, and community organizations regarding family and children issues
• Represented Children’s Division during court hearings and other meetings related to case work.
• Responded to the needs of children in their homes and throughout the community, providing transportation, if needed

• Provided comprehensive case management services, created employment plans and connected clients and families to appropriate resources.
• Consulted with other staff members regarding employment plans as deemed appropriate by team leader.
• Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.

Managed a caseload of 500 patients by developing health goals and action plans, including:

• Planning and and developing goals and objectives for patients with poorly controlled diabetes, hypertension, and patients interested in smoking cessation.
• Promoted available resources and connecting patients with dietitians, therapists, and other specialists within the clinic.
• Assisted with the development of improved integration by collaborating with diabetes prevention staff, counselors and medical professionals in order to provide the most comprehensive care for patients.
• Recommended nutrition and fitness modifications to improve overall health of patients.
• Continuously improved job performance based on feedback from supervisors and self-identified professional developmental needs.

• Responsible for taking calls from veterans, active duty personnel, and their friends and family. Responsible for assessing a caller's risk of suicide and homicide and for keeping callers engaged while multi- tasking to document concerns, look up resources, and transfer to appropriate agencies.
• Counseled and helped to stabilize consumers and caregivers in crisis situations.
• Also implemented suicide/mental health crisis prevention strategies and provided support for the identification of veterans who were high risk, and coordinated enhanced follow-up care with various VA departments.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.