Summary
Work History
Education
Skills
Timeline
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Erin McGregor

Somers,NY

Summary

Adept at transforming operational efficiency and elevating guest satisfaction, my expertise in housekeeping knowledge and exceptional employee motivation skills have consistently enhanced team performance and service standards, underscoring my commitment to excellence and leadership in challenging environments. As a Savvy Senior Store Manager with 10 years overseeing staff, daily activities and business strategies I am dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Well-grounded and focused when responding to problems, mentoring staff and identifying areas needing improvement. Excellent motivator with upbeat attitude and history boosting employee and customer retention.

Work History

Lead Housekeeping Supervisor

Beach Quarters Resort
Daytona Beach Shores, FL
  • Developed training programs for new hires, ensuring they were equipped with the necessary skills to perform their duties effectively.
  • Implemented quality control measures to ensure consistent adherence to company standards and maintain a high level of guest satisfaction.
  • Optimized scheduling processes for better resource allocation, leading to improved staff efficiency and reduced labor costs.
  • Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
  • Played an active role in employee development by providing ongoing coaching, mentoring, and support to enhance overall team performance.

Sales Operations Team Leader

Retail Business Development
Central Florida Area, FL
  • Championed initiatives aimed at improving employee morale through recognition programs tailored towards rewarding top performers and fostering team camaraderie.
  • Coordinated cross-functional projects, leading teams in developing strategies to improve operational efficiency.
  • Optimized territory assignments to maximize coverage and minimize travel time for sales representatives.
  • Facilitated ongoing communication between sales representatives and executive leadership, ensuring alignment on goals and expectations across all levels of the company hierarchy.
  • Reduced customer complaints by promptly addressing issues and providing exceptional support to sales representatives.
  • Monitored key performance indicators, identifying trends and opportunities for improvement in sales operations processes.

Senior Store Manager

General Nutrition Center, GNC
Westchester County, NY
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
  • Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management helping to reduce shrink.
  • Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
  • Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
  • Joined the team for store remodeling projects, enhancing overall layout and design to create a more inviting shopping environment for customers when opening new locations and doing franchise take backs.
  • Spearheaded a sales event to drive foot traffic and increase brand awareness at West Point Military Academy location.

Education

No Degree - Business Administration And Management

Berkeley College
White Plains, NY

Skills

  • Housekeeping knowledge
  • Workload prioritization
  • Standard Operating Procedures
  • Health and safety compliance
  • Employee Motivation
  • Supply Ordering
  • Onboarding new hires
  • Customer service-focused
  • Staff Training and Development

Timeline

Lead Housekeeping Supervisor

Beach Quarters Resort

Sales Operations Team Leader

Retail Business Development

Senior Store Manager

General Nutrition Center, GNC

No Degree - Business Administration And Management

Berkeley College

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Erin McGregor