ERIN MCSWEENEY
Grove City,OH
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding, Epic/CareConnect and EHR systems. Skilled in organizing paperwork and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective at setting up as many 300+ procedures for over 50 surgeons in a busy hospital. Well-versed in checking coverage and obtaining authorizations.
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Office Administrator
SERVPRO of Delaware
Lewis Center, OH
04.2025 - Current
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Conducted data entry for client information and service requests, maintaining accuracy and confidentiality.
- Assisted in preparing reports and documentation for management review and decision-making.
- Coordinated schedules for team meetings and appointments, optimizing time management.
- Maintained inventory of office supplies and equipment, ensuring availability for daily operations.
- Processed incoming and outgoing mail, ensuring timely distribution and response.
- Provided exceptional customer service to clients and visitors, enhancing company reputation.
- Supported financial tasks, including invoicing and expense tracking, contributing to budget management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Surgical Billing
Ohio Health Grove City Methodist Hospital
Grove City, OH
10.2018 - 04.2025
- Maintained accurate records of surgical logs and inventory using Epic/CareConnect.
- Review/correct surgical charts including all supplies and implants used on each case.
- Communication with inventory to allocate new supplies and products being used at the facility for accurate revenue.
- Posting and/or submitting all surgical cases to the billing department for complete processing to file with insurance.
Surgery Scheduler
Ohio Health Grove City Methodist Hospital
Grove City, OH
10.2018 - 04.2025
- Arranged pre-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient/observation/inpatient procedures for all surgeons.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Collated pre-operative lab and imaging results to facilitate surgery planning. Continued follow up care if needed for patients from the pre-admission testing completed at the hospital.
Medical Assistant
Ohio Health Grant Medical Center
Columbus, OH
07.2012 - 10.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Education
High School Diploma -
Central Crossing High School
Grove City, OHSkills
- Following up With Patients
- EMR Updating
- Obtaining Authorizations
- Time Management
- Schedule Coordination
- Updating Charts
- Database entry
- Customer engagement
- Document management
- Payroll
- Schedule and calendar management
Timeline
Office Administrator
SERVPRO of Delaware
04.2025 - Current
Surgical Billing
Ohio Health Grove City Methodist Hospital
10.2018 - 04.2025
Surgery Scheduler
Ohio Health Grove City Methodist Hospital
10.2018 - 04.2025
Medical Assistant
Ohio Health Grant Medical Center
07.2012 - 10.2018
High School Diploma -
Central Crossing High School