Erin Mearan
Columbus,OH
Summary
Experienced public servant, excellent at juggling multiple tasks and working under pressure. Patient and empathetic communicator, with extensive background in conflict resolution and customer care. Broad industry experience includes Case Management, Customer Service, and helping those with barriers to success. Authorized to work in the US for any employer
Overview
23
23
years of professional experience
1
1
Certification
Work History
Crisis Prevention Specialist
YMCA Columbus
Columbus, OH
11.2024 - Current
- Work within Van Buren Shelter
- Engage with people in housing and shelter programs to de-escalate crisis situations before they result in violence, harm, or the need to call police and EMS
- Conduct wellness checks to build relationships and trust, provide coping strategies to clients, link clients to resources and services and model crisis prevention and de-escalation skills for coworkers
- Completes daily activity log indicating contacts; completes weekly reports on each client showing improvements, areas of need, and adherence to case plans
- Participates in practice group and training sessions with partner organizations
- Intervenes when individuals are facing a mental crisis or suicidal thoughts
Shelter Advocate/Hotline Resource Specialist
Lutheran Social Services Choices
Columbus, OH
02.2022 - 10.2024
- Answers24 hour crisis hotline to determine eligibility for community or shelter based services
- Provides trauma-informed advocacy to survivors and their children
- Supports resident’s day to day needs in24/7 emergency shelter
- Assists in training new Shelter Advocates and Hotline Resource Specialists
- Participates in On Call rotation responsible for providing after hour support and ensuring staff coverage
- Received Lutheran Social Services Spirit of Excellence award for demonstrating service excellence, which embodies message and spirit of agency’s mission of creating a better world by serving people in need
Law Office Assistant
Lance Thompson Attorney At Law
Portsmouth, OH
05.2017 - 11.2021
- Interviewed clients for case intake regarding family law and criminal cases
- Prepared simple to moderately complex legal documents and correspondence
- Served as a liaison between clients, witnesses, attorney, and professionals associated with case
- Summarized and updated case notes by maintaining complex court document files, both manually and electronically
- Maintained a calendar tickler system by tracking and recording all billable hours for each file
- Accompanied attorney and clients to hearings and trials in Scioto County courts
Census Enumerator
UNITED STATES GOVERNMENT
Portsmouth, OH
09.2020 - 10.2020
- Interviewed respondents at their home for U.S
- Census
- Seasonal position
Customer Advisor
Stanley Steemer
Dublin, OH
05.2016 - 05.2017
- Served as first point of contact for inbound customer service inquiries
- Educated customers about products and services
- Maintained closing percentage and average ticket sales as determined by management
- Assisted callers with scheduling appointment for service
- Helped customers gain realistic expectations of costs and services
Enforcement Officer
Franklin County Child Support Enforcement Agency
Columbus, OH
03.2005 - 12.2014
- Worked closely with other municipalities and government agencies to attain financial support and public assistance for families of Franklin County
- Responsible for investigating, auditing, and interviewing the public for paternity and support obligations
- Compiled and analyzed information regarding court and administrative orders, case narratives and documents pertaining to establishing consumer’s identity by reviewing and interpreting official documents and data
- Handled and reviewed approximately50 cases per week
- Attended meetings and professional training to remain current in changing laws, policies, and agency procedures
- Responded to written and verbal communication from custodian, absent parent, other child support agencies, and other third party individuals and organizations
Substitute Teacher
Portsmouth City Schools
Portsmouth, OH
09.2002 - 06.2004
- Taught all subject areas grades K-8
Reading Tutor
AmeriCorps
Portsmouth, OH
08.2001 - 06.2002
- Served as elementary school tutor in program to help support literacy in Appalachia
Education
Completed Alternative Educator License Program - Intervention Specialist K-12 in Teaching students with learning disabilities
Shawnee State University
Portsmouth, OH06.2002
Bachelor's Degree - Communications in Health & Human Services
Ohio University-Main Campus
Athens, OH08.1998
Minor - Sociology in African American Studies
Ohio University-Main Campus
Athens, OH08.1998
Skills
- Community relations (10 years)
- Strong interpersonal skills (10 years)
- Interviewing (10 years)
- Crisis Intervention (10 years)
- Legal Research (10 years)
- Social Work (10 years)
- Teaching (5 years)
- Tutoring (2 years)
- Clerical Experience (10 years)
- Data Entry (10 years)
- Public Relations (10 years)
- Case Management (10 years)
- Cross cultural communications (10 years)
- Gathering and maintaining confidential information (10 years)
- Child welfare
Certification
- Adult and Pediatric First Aid/CPR/AED
- August2023 to August2025
Awards
Spirit Of Excellence, June2023, Lutheran Social Services. For demonstrating service excellence, which embodies message and spirit of Agency’s mission of creating a better world by serving people in need
Timeline
Crisis Prevention Specialist
YMCA Columbus
11.2024 - Current
Shelter Advocate/Hotline Resource Specialist
Lutheran Social Services Choices
02.2022 - 10.2024
Census Enumerator
UNITED STATES GOVERNMENT
09.2020 - 10.2020
Law Office Assistant
Lance Thompson Attorney At Law
05.2017 - 11.2021
Customer Advisor
Stanley Steemer
05.2016 - 05.2017
Enforcement Officer
Franklin County Child Support Enforcement Agency
03.2005 - 12.2014
Substitute Teacher
Portsmouth City Schools
09.2002 - 06.2004
Reading Tutor
AmeriCorps
08.2001 - 06.2002
Completed Alternative Educator License Program - Intervention Specialist K-12 in Teaching students with learning disabilities
Shawnee State University
Bachelor's Degree - Communications in Health & Human Services
Ohio University-Main Campus
Minor - Sociology in African American Studies
Ohio University-Main Campus