Erin Metzger
Williamsburg,KY
Summary
Motivated Academic Advisor with exceptional written and verbal communication skills. Successful at guiding students through course registration steps, course selection and academic planning. Expertise in goal setting and active listening. Skilled at counseling students on methods for forging relationships and helping students navigate school life. Driven to support long-term goal achievement by linking students to outside resources to enhance education and career prospects.
Overview
5
5
years of professional experience
Work History
Student Success Coordinator
University of the Cumberlands
08.2022 - Current
- Assist students in an effort to improve student retention, persistence, and graduation rates
- By providing academic advising for incoming students and early intervention measures, I have a targeted focus on student success
- Coordinate initiatives to improve student retention and persistence in undergraduate programs
- Collaborate with the admissions team to design and implement retention initiatives and communicate with faculty and staff regarding student concerns
- Assisted returning students with academic and social concerns and served as the academic advisor for returning students who have been assigned to me.
Support Services Associate
Eastern Kentucky University
03.2022 - 08.2023
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Enhanced team efficiency by streamlining workflow processes and implementing best practices in support services.
- Reduced response times for support inquiries, prioritizing tasks effectively and managing workload efficiently.
- Provided exceptional technical assistance through phone calls, emails, or remote access tools as needed by customers seeking help with various software applications or hardware devices used in their workplace environment.
- Demonstrated strong analytical skills required in determining root causes behind recurring technical issues reported frequently by end-users, leading to more effective long-term solutions being implemented through software updates or hardware upgrades as necessary.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Student Worker
Eastern Kentucky University
12.2020 - 03.2022
- Enhanced campus services by efficiently organizing and distributing resources to various departments.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Optimized workflow efficiency by researching and implementing appropriate software tools for various administrative tasks.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current and accurate documentation.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Conducted research to assist with routine tasks and special projects.
Receptionist
Newleaf Counseling Services
06.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined virtual operations for increased efficiency by effectively managing phone calls and emails.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced incoming call response time by implementing an effective call routing system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to the correct counselor.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Holiday Clerk Assistant
United States Post Office
12.2021 - 01.2022
- Assisted in maintaining a well-organized store environment for better customer experience.
- Collaborated with team members to streamline daily operations and ensure smooth workflow.
- Reduced wait times, effectively managing long lines and prioritizing tasks during peak hours.
- Handled cash register transactions accurately, ensuring proper handling of payments and receipts.
- Efficiently processed large volumes of shipments, preparing packages for delivery while adhering to deadlines.
- Improved customer satisfaction by providing efficient and friendly service during the holiday season.
Holiday Clerk Assistant
United States Post Office
11.2020 - 01.2021
- Assisted in maintaining a well-organized store environment for better customer experience.
- Collaborated with team members to streamline daily operations and ensure smooth workflow.
- Reduced wait times, effectively managing long lines and prioritizing tasks during peak hours.
- Handled cash register transactions accurately, ensuring proper handling of payments and receipts.
- Efficiently processed large volumes of shipments, preparing packages for delivery while adhering to deadlines.
- Improved customer satisfaction by providing efficient and friendly service during the holiday season.
College Student
Unemployed
08.2019 - 05.2020
- During this time frame, I was starting my undergraduate as a full-time college student.
Legal Aid
Joseph C. White P.S.C.
08.2018 - 05.2019
- Enhanced attorney efficiency through thorough document review and organization for multiple high-profile cases.
- Assisted in successful case resolution by drafting pleadings, motions, and briefs under attorney supervision.
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
Master of Science - Justice Administration
University of The Cumberlands
Williamsburg, KY12.2023
Bachelor of Science - Criminal Justice With A Minor in Pre-Law
Eastern Kentucky University
Richmond, KY12.2021
Associate of Arts - Police Studies
Eastern Kentucky University
Richmond, KY12.2021
High School Diploma -
Oneida Baptist Institute
Oneida, KY05.2019
Skills
- Time management
- Decision making
- Student engagement
- Conflict resolution
- Critical thinking
- Adaptability
references
- Available Upon Request
Timeline
Student Success Coordinator
University of the Cumberlands
08.2022 - Current
Support Services Associate
Eastern Kentucky University
03.2022 - 08.2023
Holiday Clerk Assistant
United States Post Office
12.2021 - 01.2022
Student Worker
Eastern Kentucky University
12.2020 - 03.2022
Holiday Clerk Assistant
United States Post Office
11.2020 - 01.2021
Receptionist
Newleaf Counseling Services
06.2020 - 03.2022
College Student
Unemployed
08.2019 - 05.2020
Legal Aid
Joseph C. White P.S.C.
08.2018 - 05.2019
Master of Science - Justice Administration
University of The Cumberlands
Bachelor of Science - Criminal Justice With A Minor in Pre-Law
Eastern Kentucky University
Associate of Arts - Police Studies
Eastern Kentucky University
High School Diploma -
Oneida Baptist Institute
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