Erin Mills
Washington,IA
Summary
Dynamic professional with extensive experience in customer service and team leadership at Budget Car Rental. Proven track record in enhancing customer satisfaction and improving operational efficiency. Skilled in money handling and conflict resolution, consistently fostering a positive work environment while achieving strategic goals. Committed to delivering exceptional results through effective problem-solving and decision-making.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Budget Car Rental
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Optometric Technician
Jensen Eye Care
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
- Collaborated with optometry staff to reach individual and team goals.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Ophthalmic Technician
University of Iowa Hospital and Clinics
03.2023 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
Education
HSD -
Ottumwa High School
Ottumwa Iowa 05.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Task delegation
- Conflict resolution
- Employee scheduling
- Strategic planning
Timeline
Ophthalmic Technician
University of Iowa Hospital and Clinics
03.2023 - Current
Assistant Manager
Budget Car Rental
Optometric Technician
Jensen Eye Care
HSD -
Ottumwa High School