Shift Leader
4 Years 6 MonthsRita's Italian Ice | 02.2022 - Current
- Trained and mentored team members on product knowledge and customer engagement techniques.
- Trained new employees and delegated daily tasks and responsibilities.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Elementary School Tutor
1 Year 4 MonthsMedia Youth Center | 01.2023 - 05.2024
- Organized after-school tutoring sessions for students requiring additional academic support
- Provided homework assistance using specific curriculum and materials
- Assisted students in developing study skills and strategies
Front Desk Manager
3 MonthsThe Hockey Dek | 12.2023 - 03.2024
- Managed front desk operations including check-ins, pro shop purchases, and concessions
- Addressed guest inquiries and complaints to elevate overall satisfaction levels.