Summary
Overview
Work History
Education
Skills
Timeline
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Erin Moyer

Smyrna,DE

Summary

High-performing Collection Agent offering 2-year background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies and short payments. Team-oriented to mentor junior collections associates when consistently meeting collections goals.

Overview

16
16
years of professional experience

Work History

Collections Agent

Sallie Mae
Newark, DE
02.2022 - Current
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Reduced aged accounts by collecting on approximately [Number] accounts daily.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Updated account status records and collection efforts.

Medical Receptionist

First State Orthopedics
Newark, DE
10.2012 - 02.2022
  • Informed patients of financial responsibilities prior to rendering services.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered insurance, demographics and health history into patient database.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Gathered, transcribed and typed medical information into charts.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.

Medical Receptionist

ATI Physical Therapy
Newcastle, DE
05.2008 - 10.2013
  • Informed patients of financial responsibilities prior to rendering services.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Education

High School Diploma -

James Grove Adult Education
Middletown, DE

Skills

  • Regulatory Compliance
  • Skip Tracing
  • Customer Consultation
  • Account Monitoring
  • Payment Scheduling
  • Billing dispute resolution

Timeline

Collections Agent

Sallie Mae
02.2022 - Current

Medical Receptionist

First State Orthopedics
10.2012 - 02.2022

Medical Receptionist

ATI Physical Therapy
05.2008 - 10.2013

High School Diploma -

James Grove Adult Education

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Erin Moyer