Erin Murray
Abbott
Austin,TX
15
years of professional experience
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Adept at working in fast paced, high energy and stressful environments. Results-oriented sales worker engaged with customers to establish rapport. Committed to delivering exceptional patient care and exceeding sales goals.
Work History
Clinical Specialist III & Field Sales Trainer
1 Month- Delivered training on product protocols and best practices to healthcare professionals.
- Collaborated with cross-functional teams to enhance patient care solutions.
- Developed educational materials and scheduling lunch and learns for patients.
- Analyzed market trends to inform strategic decision-making in product development initiatives.
- Mentored junior team members, fostering their professional growth and knowledge retention.
Clinical Specialist II
1 Year 7 Months- Gave presentations to conference attendees, clinicians, and administrators.
- Visited assigned accounts, identified, and trained office staff on MyPath and established relationships with key decision makers.
- Serves as a key liaison between marketing, inventory, and other internal teams and clinicians facilitate communication and improve overall satisfaction.
- Enhanced customer satisfaction by providing prompt and knowledgeable technical support for all medical device inquiries.
Clinical Specialist I
3 Months- Enhanced clinical team performance by providing continuous training on new medical devices and procedures.
- Improved patient outcomes by developing and implementing comprehensive clinical education programs.
- Prepared reports and updated required documentation.
- Streamlined workflow processes within clinical teams by implementing innovative technologies and best practices that resulted in improved efficiency and reduced error rates.
Senior Sales Admistration & Support Analyst
3 Years 1 Month- Resolved sales rep issues quickly to close deals and boost client satisfaction.
- Worked daily, troubleshooted and reports run within Salesforce and SAP
- Drafted sales contracts and amendments to maintain customer satisfaction.
Corpsman
9 Years 7 Months- Rendered emergency medical treatment and administered immunization programs.
- Spearheaded special projects through effective emergency resolution, resulting in cost effectiveness for travel office.
- Supported senior ranking officials in logistics decision making.
Customer Experience Supervisor
6 Months- Collaborated with internal team members to resolve customer concerns and deliver best possible customer experiences.
- Conducted weekly peer reviews to help provide best customer experience.
- Set short term goals for team of 15 members to help them grow as individuals and team members.
Warranty Resolution Specialist
10 Months- Conducted research, gathered information from multiple sources and presented results.
- Exceeded daily goals through effective task prioritization and great work ethic.
- Increased customer satisfaction by resolving escalated customer product issues.
Customer Service Specialist
8 Months- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Up-sold products and motivated customers to upgrade current product plans
- Managed 50-60 customer calls per day resolving inquiries and troubleshooting products
Education
Some College (No Degree) - Business
High School Diploma
Skills
Salesforce Expert
Detail-oriented
People-oriented
Exceptional time management skills
Conflict Resolution Master
High-energy attitude
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded "Achievement Medal" in June 2018 and January 2021.
- Awarded "Letter of Commendation" in August 2014 and January 2021.
- Awarded "Good Conduct Medal" in 2014, 2018 and 2021.
Timeline
Clinical Specialist III & Field Sales Trainer
Abbott Laboratories
07.2026 - CurrentRead More
Clinical Specialist II
Abbott
01.2025 - CurrentRead More
Clinical Specialist I
Abbott
10.2024 - 01.2025Read More
Senior Sales Admistration & Support Analyst
Abbott
09.2021 - 10.2024Read More
Customer Experience Supervisor
YETI Coolers
01.2021 - 07.2021Read More
Warranty Resolution Specialist
YETI Coolers
03.2020 - 01.2021Read More
Customer Service Specialist
YETI Coolers
07.2019 - 03.2020Read More
Corpsman
United States Coast Guard
01.2012 - 08.2021Read More
Sachem High School East
High School Diploma
Read More
Austin Community College
Some College (No Degree) from Business
Read More