Erin Myers
Rockaway Beach,MO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
General Manager
Room 38
09.2016 - 04.2022
- Interacted well with customers to build connections and nurture relationships.
- Managed a diverse team of individuals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients and vendors to ensure long-term success and loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Willie’s Pub & Pool
04.2005 - 08.2016
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Missouri - Columbia
Columbia, MOSkills
- Engaging and friendly personality
- Exemplary customer service
- Relationship Building
- Team Player
- Client Relations
- Verbal and written communication
- Point of Sale (POS) system operation
- Attending multiple customers
- Exceptional interpersonal communication
Timeline
General Manager
Room 38
09.2016 - 04.2022
General Manager
Willie’s Pub & Pool
04.2005 - 08.2016
Bachelor of Arts - Interdisciplinary Studies
University of Missouri - Columbia
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