Erin Nelson
Phoenix,AZ
Summary
Recently graduated Information Technology student, with over 8 years of experience in the customer service and hospitality industries. Passionate about building new skills within the IT world, who loves puzzle solving and finding innovated solutions to problems, with proficient skills in both Microsoft and Apple software.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Support Specialist
LPL Financial
Tempe, AZ
10.2024 - Current
- Maintained up-to-date knowledge of company products and services by attending internal trainings.
- Provided technical support to customers via phone, email and chat.
- Surveyed technical content and data to provide product-specific support resources.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
- Assisted customers with installation, configuration, and troubleshooting of products.
- Maintained positive working relationship with fellow staff and management.
Server
Firebirds Wood Fire Grill
Chandler, AZ
11.2016 - 10.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Zipps Sports Grill
Chandler, AZ
10.2015 - 08.2016
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor's - Information Technology
Arizona State University
Tempe, AZ05.2023
Bachelor's - Anthropology, Minor in Art History
Arizona State University
Tempe, AZ05.2017
Skills
- Positive and Professional
- Product knowledge
- Creative and Critical Thinking
- Customer Service
Accomplishments
Graduated Summa Cum Laude from the Fulton School of Engineering at Arizona State University
Certification
- CompTIA A+ Certification
Timeline
Product Support Specialist
LPL Financial
10.2024 - Current
Server
Firebirds Wood Fire Grill
11.2016 - 10.2024
Server
Zipps Sports Grill
10.2015 - 08.2016
Bachelor's - Information Technology
Arizona State University
Bachelor's - Anthropology, Minor in Art History
Arizona State University
Similar Profiles
Christian WallaceChristian Wallace
Financial Paraplanner at M Financial Planning Services (LPL Financial)Financial Paraplanner at M Financial Planning Services (LPL Financial)
Nico Delucia GarganoNico Delucia Gargano
Office Manager at Empire Financial Advisors, LPL FinancialOffice Manager at Empire Financial Advisors, LPL Financial
Teresa DiLorenzoTeresa DiLorenzo
President/Branch Manager at Distinctive Financial Services/LPL FinancialPresident/Branch Manager at Distinctive Financial Services/LPL Financial
Austin ZuercherAustin Zuercher
Associate Service Professional at LPL FinancialAssociate Service Professional at LPL Financial
Vanessa CorreaVanessa Correa
BHT/CNA at NursioBHT/CNA at Nursio