Erin Radoi
Cleveland
Summary
Dynamic professional with over 10 years of experience in research and customer service, including impactful roles at WellLink Health Alliance and Case Western Reserve University. Proven expertise in data management and analytics and technical writing, complemented by strong mentoring skills. Adept at enhancing rsearch initiatives and fostering stakeholder engagement through strategic planning and effective communication.
Overview
6
6
years of professional experience
Work History
Field Service Support Specialist
WellLink Health Alliance
Cleveland, OH
03.2025 - Current
- Review Group Purchasing Organization (GPO) membership applications for completeness and accuracy.
- Review GPO sub-account membership requests for completeness and accuracy.
- Review all other membership requests such as membership terminations and membership account updates for completeness and accuracy.
- Identify necessary corrections, make corrections and when necessary return membership applications and requests to account managers to make specialized corrections.
- Process and submit completed documentation to national GPO partner Premier Inc.
- Review and process Premier requests for membership roster information and corrected information for in-process WellLink requests.
- Assemble, review and publish biweekly WellLink GPO membership newsletter.
- Manage daily business communications with national GPO partner Premier Inc.
Public Health Outreach Coordinator
Western Reserve Area Agency on Aging
Cleveland, OH
05.2023 - 11.2023
- Researched local events where the agency could market the 2023 older adult vaccination initiative.
- Researched local events where the agency could sponsor and assist in the organization and execution of vaccine clinics.
- Registered the agency and planned and executed the outreach events and vaccine clinics.
Adjunct Instructor
Baldwin-Wallace University
Berea, OH
01.2023 - 05.2023
- Developed and delivered engaging course content for HIS 200: Quantitative Research Methods for the Humanities and HIS 235: Women in Western Civilization.
- Provided individualized consultation on assigned coursework and graded and returned coursework in a timely fashion.
Prevention Outreach Specialist
Signature Health Inc
Mentor, OH
07.2022 - 12.2022
- Performed rapid HIV, Hepatitis C, and STI walk-in testing.
- Counseled patients on risk reduction strategies that promote safe sex behaviors.
- Generated the monthly HIV prevention testing report for submission to Cuyahoga County Board of Health.
Research Assistant III
Case Western Reserve Univ
Cleveland, OH
03.2020 - 10.2021
- Implemented projects according to established plans and guidelines, ensuring adherence to project objectives
- Reported project progress and communicated with project partners and stakeholders regarding research subject enrollment and attrition rates
- Facilitated stakeholder action plan discussions to enhance subject engagement and program compliance
- Conducted data analyses and cleaning utilizing SPSS and SAS software, ensuring data accuracy and reliability. Prepared analysis findings and reports for the Principal Investigator (PI), presenting insights and recommendations
- Data Management: gathered quantitative data through structured interviews and collected data from various sources including court records, treatment agency records, arrest records, and laboratory records
- Coordinated evaluation activities with court teams, community treatment agencies, Project Director, and research subjects, ensuring smooth project execution. Supervised inventory management and prepared research packets for interviews, while monitoring incentive tracking and distribution to participants
Education
Master of Arts - Public Health
Case Western Reserve University
Cleveland, OH01-2020
Master of Arts - History
Cleveland State University
Cleveland, OH12-2016
Bachelor of Arts - English
Cleveland State University
Cleveland, OH12-2011
Skills
20 years – Customer service
20 years – Customer service
20 years – Customer service
20 years – Customer service
20 years – Customer service
20 years – Customer service
20 years – Customer service
20 years – Customer service
20 years – Customer service
Timeline
Field Service Support Specialist
WellLink Health Alliance
03.2025 - Current
Public Health Outreach Coordinator
Western Reserve Area Agency on Aging
05.2023 - 11.2023
Adjunct Instructor
Baldwin-Wallace University
01.2023 - 05.2023
Prevention Outreach Specialist
Signature Health Inc
07.2022 - 12.2022
Research Assistant III
Case Western Reserve Univ
03.2020 - 10.2021
Master of Arts - Public Health
Case Western Reserve University
Master of Arts - History
Cleveland State University
Bachelor of Arts - English
Cleveland State University