Erin Reed

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

• Schedule and coordinate meetings, appointments, travel arrangements, calendar management. Prepare expense reports and presentations for consulting business and act as point of contact for clients.

• Assist with QuickBooks, Office 365, reports, invoicing, mass communication, accounting. Perform routine clerical tasks such as mailing, copying, faxing, filing, scanning documents, and personal assistance when needed.

• Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
• Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
• Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
• Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
• Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
• Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Collected taxes and fees, submitted payments and issued receipts.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
• Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
• Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
• Kept properties in compliance with local, state, and federal regulations.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.

• Supervised and developed business strategies to optimize profitability, staff training and coverage, daily cash procedures, loan origination and approvals, staff onboarding and reviews, implemented goals through budgeting and reporting, banking procedures, marketing, and customer support.

• Assisted Area Manager in store representations, completed loan retention and collections.

• Managed daily branch operations for optimal productivity and customer satisfaction.
• Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
• Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
• Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
• Monitored financial transactions to detect any suspicious activity or potential fraud.
• Enhanced customer experience by providing exceptional service and addressing concerns promptly.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.