Erin Riley
Cosmos Italian Kitchen
Yorba Linda,California
18
years of professional experience
Dedicated restaurant server with over 18 years of experience in delivering exceptional guest service, managing orders, and cultivating loyal customer relationships.
Work History
Restaurant Server
18 Years- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Trained new servers on menu items, service standards, and point-of-sale system.
- Resolved customer complaints promptly, maintaining positive dining a positive dining atmosphere.
- Cultivated warm relationships with regular customers.
- Created rapport with regular patrons, fostering loyalty and repeat business.
- Conducted regular inventory checks to ensure stock availability and minimize waste.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma
Skills
Customer satisfaction
Organization
Guest service
Cash handling
POS system operation
Order accuracy
Dining area maintenance
High-volume service
Service prioritization
Order management
Relationship management
Exceptional communication
Menu design
Beverage preparation
Timeline
Restaurant Server
Cosmos Italian Kitchen
07.2008 - 07.2026Read More
Huntington Beach High School
High School Diploma
Read More