Erin Riordan
Kaufman,TX
Summary
Dynamic professional with a proven track record at SmurfitWestrock, excelling in customer outreach and stock management. Demonstrated adaptability and problem-solving abilities, enhancing sales service delivery and optimizing inventory levels. Cultivated strong vendor and customer relationships, driving improvements and achieving significant service enhancements. Skilled in sales reporting and multitasking, committed to excellence and continuous growth.
Overview
15
15
years of professional experience
Work History
Sales Service
SmurfitWestrock
Forney, TX
08.2011 - Current
- Delivered support to current and prospective customers.
- Maintained accurate records of sales activities, including customer contact information, orders placed, product pricing.
- Collaborated with other departments to ensure successful delivery of products or services to customers.
- Regularly monitored stock and executed replenishment tasks.
- Maintained knowledge of current pricing on paper and packaging materials for accurate order processing.
- Provided customer service support by responding to inquiries about product availability and prices.
- Scheduled paper-making machines to produce various types of paper products.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
Purchaser
HerRoom
Dallas, TX
01.2010 - 08.2011
- Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
- Collaborated with other departments to ensure materials were purchased in a timely manner.
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
- Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
Education
High School Diploma -
Newman Smith High School
Carrollton, TX05-2000
Skills
- Customer outreach
- Sales Reporting
- Multitasking
- Adaptability
- Stock management
- Problem-solving abilities
References
References available upon request.
Timeline
Sales Service
SmurfitWestrock
08.2011 - Current
Purchaser
HerRoom
01.2010 - 08.2011
High School Diploma -
Newman Smith High School
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