Erin Rodin

• Conducted vital sign assessments, contributing to comprehensive patient evaluations.
• Coordinated scheduling for appointments and follow-ups, optimizing clinic operations.
• Maintained inventory of medical supplies, ensuring availability for clinical needs. Ordering supplies when needed.
• Mentored junior medical assistants, promoting best practices in patient care and office procedures.
• Increased patient satisfaction with compassionate bedside manner and effective communication skills.
• Continuously expanded medical knowledge by participating in continuing education opportunities relevant to the Medical Assistant role.
• Provided exceptional customer service at the front desk – registering new patients, updating existing records and addressing inquiries.
• Assisted physicians during examinations, providing support for various procedures to ensure accuracy and safety.
• Managed phone calls/MyChart messages from patients seeking advice or follow-up care, providing accurate information and appropriate referrals when necessary.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies. I completed the regional receptor training in 2021.
• Administering vaccines to patients and proper documentation in the EMR.
• Since 2023 I have been involved in the quarterly OBGYN department meeting. Responsibilities included preparing the agenda, minutes, and distributing to all committee members.
• I have had the opportunity to assist two of our midwives with our Prenatal Centering classes. This includes patient education, vaccine administration, vitals, and assisting with prenatal registration.

During COVID I often would work at the COVID testing tent. This was a per diem position. I would rotate from swabbing patient, entering test orders, and transporting COVID tests to the hospital.

• Administered patient care, ensuring comfort and compliance with medical protocols.
• Supported clinical staff in executing procedures, improving workflow efficiency.
• Coordinated scheduling for testing appointments.

• Provided compassionate care to patients, addressing physical and emotional needs effectively.
• Assisted nursing staff with patient assessments, ensuring accurate documentation of vital signs.
• Implemented infection control protocols, maintaining a clean and safe environment for patients.
• This was a per diem position.

• Assisted patients with scheduling appointments and managing inquiries effectively.
• Provided support in verifying patient insurance information and updating records accurately.
• Communicated with healthcare providers to relay patient information and ensure service efficiency.
• Handled incoming calls and addressed patient concerns with professionalism and empathy.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Scheduled patient surgeries and ultrasound procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Answered incoming calls, scheduled appointments and filed medical records.