Erin Ross
Smithfield,VA
Summary
Dynamic restaurant manager with experience in leading high-performing teams. Skilled in training new staff and enhancing service quality, contributing to improved guest engagement and satisfaction. Committed to fostering collaborative environments and optimizing operational processes.
Overview
6
6
years of professional experience
Work History
Server
Smithfield Gourmet Cafe and Bakery
Smithfield, VA
06.2020 - Current
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Managed order processing and payment handling, ensuring accuracy and efficiency during peak hours.
- Trained and mentored new staff on service protocols and menu knowledge, fostering team collaboration.
- Collaborated with kitchen staff to ensure timely food delivery and address special requests effectively.
- Resolved customer complaints promptly, improving overall dining experience through effective problem-solving skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Restaraunt Manager
Country Java Artisan Cafe
Windsor, VA
05.2022 - 03.2023
- Led daily operations to enhance customer satisfaction and maintain service quality.
- Trained and mentored staff in food preparation and customer service standards.
- Developed and implemented inventory management processes to reduce waste.
- Managed scheduling and labor costs to optimize staffing efficiency during peak hours.
Education
Bachelor of Science - Criminal Justice
Old Dominion University
Norfolk, VA12.2025
Minor - Sociology
Old Dominion University
Norfolk, VA12.2025
Skills
- Strong work ethic
- Exceptional customer service
- Excellent communication
- Problem-solving
- Multitasking Abilities
- Reliable and responsible
- Positive and professional
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaraunt Manager
Country Java Artisan Cafe
05.2022 - 03.2023
Server
Smithfield Gourmet Cafe and Bakery
06.2020 - Current
Bachelor of Science - Criminal Justice
Old Dominion University
Minor - Sociology
Old Dominion University